Susan Crew
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environment. Successful at handling difficult situations with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
21
21
years of professional experience
Work History
Server
Ichiban Steakhouse & Sushi Bar
Jackson
03.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Took and processed food and beverage orders accurately.
Home Healthcare Specialist
Right At Home Health Care
Jackson
03.2017 - Current
- Assisted clients with daily living activities and personal care tasks.
- Developed individualized care plans based on client needs and preferences.
- Monitored client health conditions and reported changes to medical staff.
Server
Olive Garden Restaurant
Jackson
10.2014 - 03.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Took and processed food and beverage orders accurately.
- Developed training programs for diverse employee skill sets and roles.
- Collaborated with department heads to identify training needs and goals.
- Mentored junior trainers to ensure consistent delivery of training content.
- Coordinated schedules for training sessions across multiple departments.
- Implemented new training technologies to improve engagement and retention.
Red Lobster
Culinary Manager
Battle Creek
04.2005 - 09.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Applied Science -
Baker College
Jackson, MISkills
- Customer service
- Safety compliance
- Care planning
- Team collaboration
Timeline
Server
Ichiban Steakhouse & Sushi Bar
03.2026 - Current
Home Healthcare Specialist
Right At Home Health Care
03.2017 - Current
Server
Olive Garden Restaurant
10.2014 - 03.2026
Red Lobster
Culinary Manager
04.2005 - 09.2014
Associate of Applied Science -
Baker College