Susan Crownhart

• Led all aspects of operations for a vertically integrated cannabis company, including cultivation, extraction, manufacturing, and retail.
• Developed and implemented standard operating procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas.
• Managed production schedules, inventory levels, and supply chain logistics to meet customer demand and minimize lead times.
• Oversaw facility maintenance and security protocols to ensure a safe and compliant working environment.
• Coordinated with regulatory agencies to obtain necessary permits and licenses, ensuring full compliance with state and local regulations.
• Provided leadership, mentorship, and professional development opportunities to operational staff to foster a culture of accountability and excellence.

• Directed all financial activities including budgeting, forecasting, financial reporting, and analysis for a cannabis cultivation, manufacturing, and retail operation.
• Implemented robust financial controls and procedures to ensure compliance with state and local regulations, resulting in successful audits and regulatory inspections.
• Developed and maintained financial models to support strategic decision-making and optimize operational efficiencies.
• Collaborated cross-functionally with executive leadership to develop and execute business strategies, resulting in revenue growth and improved profitability.
• Oversaw inventory management processes to minimize shrinkage and ensure accurate costing of products.
• Established and maintained relationships with banking institutions, vendors, and regulatory agencies.

• Built strong vendor relationships to facilitate favorable pricing on required materials.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
• Obtained approval of concepts by submitting rough drafts to management or to client.
• Established user-friendly design system to increase user experience and satisfaction.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Developed and maintained relationships with external vendors and suppliers.
• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Led interior design across conceptual, schematic, design development, and construction document phases.
• Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
• Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.

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• Coordinated with installation teams to address any on-site issues promptly, ensuring minimal delays and maximum client satisfaction.
• Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
• Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
• Conducted client consultations to understand requirements and preferences.