Susan Delaney
Ringwood
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
Manager
Pet A Groom
Ramsey
03.2018 - Current
- Managed daily operations and staff at pet grooming facility to ensure smooth service delivery.
- Coordinated scheduling to enhance service efficiency and improve customer satisfaction.
- Established strong relationships with clients to enhance service loyalty.
- Evaluated staff performance and resolved issues to maintain high service standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed training programs for new groomers and support staff.
- Managed inventory of grooming supplies and equipment maintenance.
Owner
All About Grooming
Oakland
01.2007 - 01.2017
- Oversaw daily operations of pet grooming services, enhancing customer satisfaction through personalized interactions.
- Conducted staff training on grooming techniques and customer service standards, improving service quality.
- Developed marketing strategies to attract new clients and retain existing customers.
- Coordinated scheduling for appointments and staff shifts, streamlining workflow and reducing wait times.
- Built relationships with clients to understand their pets' unique needs.
Dog grooming teacher
North Jersey School Of Dog Grooming
Chatham
11.2005 - 11.2006
- Instructed students on safe handling and grooming techniques for various dog breeds, enhancing their practical skills.
- Demonstrated proper use of grooming tools and equipment, ensuring student safety and compliance with industry standards.
- Designed engaging lesson plans for dog grooming techniques and best practices.
- Mentored new instructors on effective teaching methods and classroom management.
- Facilitated open discussions, fostering a supportive classroom environment that encouraged student engagement and resolved concerns.
Grooming school
North Jersey Dog Groomimg School
Chatham
08.2005 - 11.2005
- Learned dog grooming techniques, assisted customers, and handled dogs with care
- Executed daily responsibilities with precision and attention to detail.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Salesperson
Diamond Auto Glass
Wallington
06.2002 - 08.2005
- Showcased glass products and services to potential clients, highlighting features and benefits.
- Guided customers in product selection and addressed service inquiries to enhance satisfaction.
- Processed customer orders and managed transactions efficiently.
- Coordinated with insurance companies to process glass claims, facilitating timely resolutions.
Salesperson
American Mobil Glass
Newfoundland
10.2000 - 05.2002
- Showcased glass products and services to potential clients, highlighting key features and benefits.
- Facilitated customer orders and managed transactions to ensure a smooth purchasing experience.
- Guided customers in selecting products and addressing service inquiries to enhance satisfaction.
Education
Lakeland Regional High School
Wanaque, NJSkills
- Team leadership
- Staff training
- Scheduling optimization
- Inventory management
- Customer service
Grooming expos
I showcase and demonstrated canine dryers for Metropolitan vacuum at major Grooming expos, engaging audiences, and promoting product capabilities.
Timeline
Manager
Pet A Groom
03.2018 - Current
Owner
All About Grooming
01.2007 - 01.2017
Dog grooming teacher
North Jersey School Of Dog Grooming
11.2005 - 11.2006
Grooming school
North Jersey Dog Groomimg School
08.2005 - 11.2005
Salesperson
Diamond Auto Glass
06.2002 - 08.2005
Salesperson
American Mobil Glass
10.2000 - 05.2002
Lakeland Regional High School