SUSAN DENNIS
Sierra Vista,AZ
Summary
Results-driven Store Director known for productive and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel using communication, problem-solving, and adaptability skills to achieve business objectives.
Overview
40
40
years of professional experience
Work History
Store Director
Target
, AZ
08.1985 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Mitigated business risks by working closely with staff members and assessing performance.
- Checked promotions for accuracy and for merchandising to company standards.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Maintained a high level of customer service standards across all departments in the store.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated and maintained store signage and displays.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Red River High School
Grand Forks, ND05-1985
Skills
- Inventory management
- Visual merchandising
- Sales forecasting
- Staff scheduling
- Customer service
- Employee training
- Team building
- Process improvement
- Loss prevention
- Conflict resolution
- Operational strategy
- Strategic thinker
- Talent recruitment
- Operational efficiency
- Customer service management
- Multitasking and organization
- Store opening and closing procedures
Timeline
Store Director
Target
08.1985 - Current
High School Diploma -
Red River High School