Susan D. Mundahl-Rodriguez
Retired IT Consultant
Pismo Beach,California
Summary
Seeking a challenging position with the City of Pismo Beach to use my 40+ years of experience at Cal Poly, SLO and Avila Beach Resort with IT infrastructure and strategic technology implementation to meet organizational goals and event planning for university and non-profit fund raising. Utilizes advanced problem-solving techniques to streamline operations and enhance performance. Track record of managing complex projects, coordinating teams, and ensuring timely delivery of solutions.
Overview
30
30
years of professional experience
Work History
Retired IT Consultant for ITS Service Desk
Cal Poly State University
02.2010 - 12.2024
- Campus landline and cellular telephone adds, moves, changes
- Main mobile phone point of contact (SPOC) and Account Manager for Verizon Wireless and AT&T government accounts
- Telephone billing specialist for research, analysis, reconciliation, audits
- Service liaison with telephone coordinators, budget analysts, faculty and staff
- Documentation expert for Atlassian RunBook and Jira Service Management (JSM) Tickets for campus requests and workflow
- Special consulting, data review and analysis for telephone projects
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Administrative Support Coordinator II for ITS
Cal Poly State University
01.1996 - 04.2007
- Dedicated confidential administrative support for ITS CIO & 3 Directors
- Main liaison with CSU Chancellor's Office for system-wide committees
- Coordinate emails, calendar, agendas and documents for executives
Senior Secretary for ITS
Cal Poly State University
01.1995 - 01.1996
- Hire, train and evaluate main ITS Administrative Support Office ASA
- Support critical transition from interim to permanent Vice Provost/CIO
- Assist interim Vice Provost with ITS departmental goals and meetings
Clerical Assistant III for ITS
Cal Poly State University
10.1994 - 01.1995
- Organize and maintain centralized ITS Administrative Support Office
- Key liaison with ITS Department Directors, Coordinators, and staff
- Coordinate annual department meetings and directors retreats
Education
Bachelor of Arts - Art/Art History
California State University Northridge
Northridge, CA01.1980
Skills
- 85 wpm
- Atlassian Suite (Jira Projects & Jira Service Manager)
- Pinnacle (Telephone Billing Database)
- MX-One (Landline PBX Switch)
- Diavox (Voicemail)
- Solidus (Call Routing)
- Adobe Photoshop
- Atlassian (Web Content Management System)
- Microsoft Word
- Excel
- Powerpoint
- Outlook
- PeopleSoft HR and Financials
- Outlook Email and Calendar
- Business analysis
Accomplishments
I enjoyed my 30 years of service to university faculty, staff and students by providing exceptional customer service, cost-saving focus for the State Budget and everyday problem-solving skill. I am looking for another way to use these skills after retirement to assist a new team with a new purpose!
Hobbies and Interests
- Antiques
- Art
- Cinema
- Classic Cars
- Football
- Jazz
Timeline
Retired IT Consultant for ITS Service Desk
Cal Poly State University
02.2010 - 12.2024
Administrative Support Coordinator II for ITS
Cal Poly State University
01.1996 - 04.2007
Senior Secretary for ITS
Cal Poly State University
01.1995 - 01.1996
Clerical Assistant III for ITS
Cal Poly State University
10.1994 - 01.1995
Bachelor of Arts - Art/Art History
California State University Northridge
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