Susan Elliott
Columbia,North Carolina
Overview
27
27
years of professional experience
Work History
Sales Associate
Atlantic Building Supply
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Rural Mail Carrier
USPS
10.2004 - 08.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
Server/ Dishwasher
Columbia Crossing Restaurant
05.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/Restaurant Hostess
Sentell's Restaurant
02.1997 - 04.2004
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Business Administration
College of The Albemarle
Elizabeth City, NCHigh School Diploma -
Columbia High School
Columbia, NC06.1990
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Adapt to diverse groups
Timeline
Sales Associate
Atlantic Building Supply
08.2023 - Current
Server/ Dishwasher
Columbia Crossing Restaurant
05.2020 - 10.2022
Rural Mail Carrier
USPS
10.2004 - 08.2023
Server/Restaurant Hostess
Sentell's Restaurant
02.1997 - 04.2004
Business Administration
College of The Albemarle
High School Diploma -
Columbia High School