Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Forbes

Cave Creek,AZ

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 2 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

10
10
years of professional experience

Work History

Shift Leader

Walgreens
02.2022 - 02.2024
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Personal Shopper

Walmart
04.2014 - 02.2022
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built relationships with customers and community to promote long term business growth.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Education

High School Diploma -

Willowbrook High School
Villa Park, IL
05.1988

Skills

  • Interpersonal Relations
  • Staff Training and Development
  • Policy and Procedure Enforcement
  • Client Service
  • Complaint resolution
  • Problem-Solving
  • Drawer Assignments
  • Staff education and training

Timeline

Shift Leader

Walgreens
02.2022 - 02.2024

Personal Shopper

Walmart
04.2014 - 02.2022

High School Diploma -

Willowbrook High School

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Susan Forbes