Desired Job Title
ManagementLocation Preference
On-SiteRemoteHybridLocation: Harrisburg, PA
Open to relocation: No
Susan Galbraith
Harrisburg,PA
Work Preference
Summary
Interior Designer blending comprehensive design expertise with strong operational acumen in retail environments. Experienced in guiding clients through the design process, collaborating with construction teams for accuracy, and implementing visual merchandising strategies that elevate brand presence. Committed to achieving client satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
ASM-Merchandising
HomeGoods
Mechanicsburg, Pennsylvania
08.2023 - Current
- Implemented visual merchandising strategies to enhance product displays.
- Trained new staff on customer service and sales techniques.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Collaborated with team members to achieve store goals and objectives.
- Resolved customer inquiries and complaints effectively and promptly.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored sales floor activities to maintain a safe shopping environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and employee schedules.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supported promotional events and seasonal sales initiatives throughout the year.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Designer
Famous Supply
- Created design concepts for various projects using industry-standard software.
- Managed accounts and walk-ins, advised homeowners on design choices, and collaborated with contractors to ensure accurate measurements and fit. Crafted bathroom and kitchen designs in ProKitchen. Executed orders from initiation to completion, providing contractors with necessary materials to adhere to project timelines and budgets.
- Collaborated with team members to develop innovative product solutions.
- Presented design ideas to clients and gathered feedback for improvements.
Kitchen Designer
Lowes
Cranberry Twp
- Responsibilities include but are not limited to, aiding customers in designing kitchen space with their measurements and using 2020 software. Asking pertinent questions regarding budget and needs in order to ascertain best fit and give the customer what they want in their new kitchen. Guide the process from inception to sale and assure a satisfactory outcome.
- Collaborated with clients to determine kitchen design preferences and requirements.
- Utilized design software to create visual representations of kitchen layouts.
- Assisted clients in selecting materials, finishes, and appliances for their kitchens.
Project Specialist Interiors (Designer)
Lowes
Johnstown
- Collaborated with general contractors to gather precise measurements, ensuring design compatibility and enhancing overall project execution.
- Coordinated project timelines and resources to ensure smooth operations.
- Assisted in developing project plans and strategies for department initiatives.
- Collaborated with team members to identify project requirements and deliverables.
Education
Diploma - Residential Interior Design
Art Institute of Pittsburgh
12-2009
Skills
- Retail display strategy
- Project management
- Customer service
- Talent acquisition
- Staff development
- Team leadership
- Leadership
- Organization
- Team collaboration techniques
- Problem solving
- Creativity
- Teamwork
Personal Information
Title: Interior Design
Timeline
ASM-Merchandising
HomeGoods
08.2023 - Current
Designer
Famous Supply
Kitchen Designer
Lowes
Project Specialist Interiors (Designer)
Lowes
Diploma - Residential Interior Design
Art Institute of Pittsburgh