Susan Gonzalez
West Des Moines,IA
Summary
Proven leader in airport operations with JetBlue, enhancing customer satisfaction and safety standards. Excelled in staff training and operational efficiency, achieving significant cost savings. Skilled in conflict resolution and time management, demonstrating a strong work ethic and integrity.
Overview
17
17
years of professional experience
Work History
Cashier
H-E-B Grocery
2018.09 - 2022.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Showtime Food Exhibitor- set up food displays to encourage customers to sample new products
Airport Operations Supervisor
JetBlue
2005.12 - 2017.03
- Optimized gate allocation by monitoring flight schedules closely and making real-time adjustments based on operational needs.
- Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
- Composed technical documents and reports for interactions with FAA, State DOT and other government agencies.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
- Represented airport interests in planning, construction and maintenance of facilities and grounds.
- Planned and conducted training programs for airfield personnel.
- Ensured optimal utilization of airport resources, managing equipment maintenance schedules to minimize downtime.
- Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
- Spearheaded efforts to attain industry certifications, demonstrating a commitment to upholding the highest standards in airport operations management.
- Conducted regular performance evaluations for staff members, providing constructive feedback to encourage continuous improvement in their job roles.
- Achieved cost savings through diligent budget management, identifying opportunities for expense reduction without compromising service quality or safety standards.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
- Promoted an inclusive work environment by encouraging diversity among team members and fostering open communication channels for addressing concerns or suggestions.
Education
Certifications - Aviation Management
JetBlue University
Orlando, FLDiploma - Business
Conroe High School
Conroe, TXSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Conflict Resolution
- Issue Resolution
- Staff Training
Timeline
Cashier
H-E-B Grocery
2018.09 - 2022.08
Airport Operations Supervisor
JetBlue
2005.12 - 2017.03
Certifications - Aviation Management
JetBlue University
Diploma - Business
Conroe High School