Susan Gordon
Eastlake
Summary
Committed and hardworking Customer Service Representative with experience in processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions.
Overview
26
26
years of professional experience
Work History
Cashier
Petitti Gardencenter
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Associate Banker
Chase Bank
09.2022 - 08.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
STOCKING CLERK
WAL-MART
12.2021 - 09.2022
- Ensure that all the daily tasks are completed
- Prepare inventory for stocking shelves.
- Checked and pulled defective or expired products from shelves.
- Completed physical inventory counts each month.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions and provided detailed product information.
UTILITY CLERK (PERISHABLE FOODS)
GIANT EAGLE
04.2019 - 09.2021
- Ensure that all the daily tasks are completed
- Preparation of daily food; food packing; and stocking
- Interaction with customers daily and work register
- Daily sanitizing and cleaning.
BAKERY ASSISTANT
HEINEN'S
09.2018 - 04.2019
- Helped produce all bakery inventory
- Took all bakery / cake orders
- Cake Decorator.
SERVER
WILLOUGHBY BREWING COMPANY
01.1998 - 09.2018
- Interacted with Customers
- Managed personal bank.
Education
GENERAL EDUCATION DIPLOMA -
05.1985
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer Relations
- Cash Management
- Basic Math Competence
- Guest inquiries
Timeline
Cashier
Petitti Gardencenter
03.2024 - Current
Associate Banker
Chase Bank
09.2022 - 08.2023
STOCKING CLERK
WAL-MART
12.2021 - 09.2022
UTILITY CLERK (PERISHABLE FOODS)
GIANT EAGLE
04.2019 - 09.2021
BAKERY ASSISTANT
HEINEN'S
09.2018 - 04.2019
SERVER
WILLOUGHBY BREWING COMPANY
01.1998 - 09.2018
GENERAL EDUCATION DIPLOMA -
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