Susan Guarente
Abington,MA
Summary
Dynamic Patient Accounts Representative with a proven track record at South Shore Hospital, excelling in insurance verification and billing compliance. Achieved a significant reduction in aged accounts receivable through effective follow-up and collaboration. Known for strong attention to detail and adaptability in fast-paced environments, ensuring timely payments and enhanced patient satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Accounts Representative
South Shore Hospital
09.2015 - Current
- Coordinated with healthcare providers to verify insurance coverage and eligibility for services.
- Processed patient billing information accurately to maintain up-to-date financial records.
- Electronically submitted bills according to compliance guidelines.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Collaborated with team members to streamline account management processes for improved efficiency.
- Participated in training sessions to enhance knowledge of healthcare policies and billing regulations.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Patient Accounts Representative
Tufts Medical Center
05.2013 - 09.2015
- Assisted patients with account inquiries, ensuring clear communication and efficient resolution of issues.
- Supported the collection of outstanding balances by following up with patients regarding payment options.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Researched billing errors and discrepancies to initiate corrective action.
- Coordinated with healthcare providers to verify insurance coverage and eligibility for services.
Education
Medical Billing And Coding Certificate - Medical Billing And Codign
Clark University
Worcester, MASkills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Follow-up skills
- Medical Billing Understanding
- Data entry proficiency
- Team collaboration
- Organization skills
- Attention to detail
- Adaptability and flexibility
- Reliability
- Multitasking
- Time management
Timeline
Patient Accounts Representative
South Shore Hospital
09.2015 - Current
Patient Accounts Representative
Tufts Medical Center
05.2013 - 09.2015
Medical Billing And Coding Certificate - Medical Billing And Codign
Clark University