Susan Gumataotao
Customer Service
Suisun,CA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
25
25
years of professional experience
Work History
General Manager
Old Navy
Vacaville, CA
07.2021 - 05.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant General Manager of Merchandising
Old Navy
Vacaville, CA
04.2007 - 07.2021
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Planned, mapped and executed monthly resets of each department to showcase seasonal updates to merchandise.
HR Manager
Walmart
Napa, CA
12.1998 - 04.2007
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Coordinated training programs for new employees and existing staff members.
- Organized employee directories and updated individual contact information.
Education
High School Diploma -
Armijo High School
Fairfield, CA06-1987
Skills
- P&L Management
- Business Administration
- Expense Control
- Sales
- Schedule Management
- Customer Relationship Management
- Employee Development
- Staff Management
- Project Planning
- Time Management
- Organizational Development
- Risk Management
- Succession Planning
- Leadership and team building
- Verbal and written communication
Affiliations
- Community lead - motivating store teams to participate in quarterly volunteer events at the Food Bank of Contra Costa & Solano
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
Accomplishments
- Supervised team of 48 staff members.
- Resolved product issue through consumer testing.
- Customer Relations - Recognized for achieving high marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchCareer advancementTimeline
General Manager
Old Navy
07.2021 - 05.2024
Assistant General Manager of Merchandising
Old Navy
04.2007 - 07.2021
HR Manager
Walmart
12.1998 - 04.2007
High School Diploma -
Armijo High School