Susan Hartsock
Baldwin Park,CA
Summary
Dedicated Medical Assistant with over 20 years of experience in patient support and healthcare operations. Proficient in vital signs monitoring and effective communication, ensuring patient needs are met promptly and accurately.
Overview
32
32
years of professional experience
Work History
Certified Medical Assistant
Emanate
West Covina, California
01.2025 - Current
- Assisted healthcare providers during patient examinations and procedures.
- Recorded patient medical history and vital signs accurately.
- Scheduled patient appointments and managed office communications efficiently.
- Managed electronic health records to ensure data accuracy and confidentiality.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Certified Medical Assistant
Optum
Covina, California
03.2009 - 12.2024
- Assisted healthcare professionals with patient examinations and procedures.
- Recorded patient medical histories accurately in electronic health records.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted with scheduling patient appointments and follow-up visits.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Scheduled appointments for patients via phone and in person.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Certified Medical Assistant
Facey Medical
San Gabriel, California
01.1999 - 03.2009
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted with scheduling patient appointments and follow-up visits.
- Processed payments from patients accurately using cash registers or computerized systems.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Communicated with insurance providers to verify patient coverage details.
Medical Assistant
Pasadena Medical Clinic
Pasadena, California
12.1994 - 12.1999
- Prepared examination rooms by cleaning and stocking necessary supplies.
- Recorded patient medical history and vital signs accurately.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
Education
Medical Assistant - Medical Assistant
National Education Center
Rosemead, CA12-1994
Some College (No Degree) - Biology
Citrus College
Glendora, CASkills
- Electronic health records
- Vital signs monitoring
- Patient scheduling
- Medication administration
- Wound dressing management
- Office communication
- Insurance verification
- Time management
Affiliations
- Boy Scout Leader
- Hockey Mom
- Love to craft
Timeline
Certified Medical Assistant
Emanate
01.2025 - Current
Certified Medical Assistant
Optum
03.2009 - 12.2024
Certified Medical Assistant
Facey Medical
01.1999 - 03.2009
Medical Assistant
Pasadena Medical Clinic
12.1994 - 12.1999
Medical Assistant - Medical Assistant
National Education Center
Some College (No Degree) - Biology
Citrus College