Susan Heim
Wichita,KS
Summary
Dynamic educator with a proven track record at AL Kids Daycare, excelling in classroom management and relationship building. Skilled in innovative lesson planning and motivating students, I foster engaging learning environments that enhance student achievement and parental involvement. A dedicated mentor, I prioritize effective communication and conflict resolution to support holistic child development.
Overview
32
32
years of professional experience
Work History
Teacher
AL Kids Daycare
Springfield, MO
12.2023 - 02.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Program Director
South Hutchinson After School Kids
South Hutchinson, KS
04.2017 - 08.2023
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Implemented best practices in project management to optimize workflow efficiencies across the organization.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Designed and executed comprehensive training programs for staff, enhancing skills and competencies.
Front Desk Receptionist
Dental Center PA
Hutchinson, KS
11.2005 - 04.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Office Coordinator
Women’s Place
Hutchinson, KS
11.2003 - 11.2005
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
Office Manager
Medical Center PA
South Hutchinson,KS
11.2002 - 11.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Receptionist
MedicalCenter PA
Hutchinson, KS
11.1991 - 11.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma -
Nickerson High School
Nickerson, KS05.1983
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Behavior management
- Parent-teacher communication
- Positive role model and mentor
- Classroom instruction
- Conflict resolution
- Child development
- Group and individual instruction
- Curriculum implementation
- Small group instruction
- Innovative lesson planning
Timeline
Teacher
AL Kids Daycare
12.2023 - 02.2024
Program Director
South Hutchinson After School Kids
04.2017 - 08.2023
Front Desk Receptionist
Dental Center PA
11.2005 - 04.2017
Front Office Coordinator
Women’s Place
11.2003 - 11.2005
Office Manager
Medical Center PA
11.2002 - 11.2003
Receptionist
MedicalCenter PA
11.1991 - 11.2002
Diploma -
Nickerson High School