SUSAN Hildebrandt
Tallahassee
Summary
Dynamic Deferred Compensation Specialist with proven expertise at the State of Florida Department of Financial Services. Skilled in database management and complaint resolution, I excel in processing participant requests and enhancing customer satisfaction. My proactive approach and strong problem-solving abilities drive efficient outcomes in financial operations.
Overview
21
21
years of professional experience
Work History
Deferred Compensation Specialist
State of Florida Department of Financial Services
05.2008 - 08.2025
Processed request for participant account payouts.
Assisted participants in making changes to investment provider.
Answered phones and directed participants to the correct staff.
Assisted participants in rolling over funds to outside investment providers.
Processing request from participants for emergency funds.
Accountant 1
State of Florida Department of Financial Services
10.2004 - 05.2008
Reconciled accounts and processed deposits with bank.
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
Education
GED -
Leon County Schools
Tallahassee, FLSkills
- Membership renewals
- Database management
- Call center customer service
- LiveChat
- Clear communication
- Active listening
- Keyboarding
- Problem-solving
- Data entry
- Positive attitude
- Time management
- Goal orientation
- Complaint resolution
- Multitasking and organization
- Account updating
Timeline
Deferred Compensation Specialist
State of Florida Department of Financial Services
05.2008 - 08.2025
Accountant 1
State of Florida Department of Financial Services
10.2004 - 05.2008
GED -
Leon County Schools
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