Susan Imel
Dauphin Island,AL
Summary
Driven BDC Representative with a proven track record at U-J Chevrolet, adept in CRM software and excelling in goal-oriented environments. Enhanced client relationships and boosted sales through strategic follow-ups and effective problem-solving. Demonstrated expertise in performance tracking and appointment setting, significantly contributing to team success.
Overview
33
33
years of professional experience
Work History
BDC Representative
U-J Chevrolet
05.2017 - Current
- Provides exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Billing Clerk/Document Specialist
Autonation Ford
10.1991 - 09.2016
- Started my professional journey at Dobbs Mobile Bay Inc dba Treadwell Ford, which is currently recognized as Autonation Ford Mobile.
- Began working in parts department
- Performed duties as a parts and service cashier
- Transitioned to office-based role, initially performing keypunch and data entry tasks.
- Maintained meticulous attention to detail when verifying paperwork and contracts, resulting in accelerated funding approval.
- Prepared tag paperwork for customers both in-state and out-of-state.
- Performed various financial duties such as check writing, sales tax refunds, used car title schedule, extended service cancellations and other assigned tasks.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, AL05.1986
Skills
- CRM Software
- Goal-Oriented
- Performance Tracking
- Appointment Setting
- Organized
- Dependable
- Very Good Customer Skills
Timeline
BDC Representative
U-J Chevrolet
05.2017 - Current
Billing Clerk/Document Specialist
Autonation Ford
10.1991 - 09.2016
High School Diploma -
Mary G Montgomery High School
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