Susan Kane

• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Streamlined account management processes for increased efficiency and improved client retention rates.
• Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Prepared additional quotes for current clients to upsell products and services.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Recorded accurate and efficient records in customer database.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Resolved issues promptly to drive satisfaction and enhance customer service.

Agent and Representative