Susan Kilburn
Indianapolis,IN
Summary
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
36
36
years of professional experience
Work History
District Manager
Dirty Dough Cookies
Indianapolis
05.2023 - 05.2024
- Managed daily operations to ensure efficient cookie production and customer service.
- Developed training materials to enhance staff performance and operational knowledge.
- Analyzed sales trends to optimize inventory management and product offerings.
- Implemented quality control measures to maintain product consistency and customer satisfaction.
Operations Coach
The Largo Accounting Group
Indianapolis, IN
06.2022 - 06.2023
- Built strong business relationships with clients to ensure long term growth.
- Monitored daily operations, identifying areas for process improvement and implementing solutions weekly
- Coordinated cross-functional initiatives aimed at improving client satisfaction and service quality.
- Fostered a positive work environment by promoting collaboration and open communication among team members.
Franchise Business Consultant
Bonchon Korean Fried Chicken
Atlantic Region
12.2020 - 06.2022
- Analyzed franchise performance metrics to identify areas for operational improvement.
- Developed and implemented training programs for franchise staff to enhance service quality.
- Collaborated with franchisees to optimize inventory management processes and reduce waste.
- Conducted market research to inform franchise expansion strategies and competitive positioning.
- Provided ongoing support to franchisees, addressing operational challenges and enhancing compliance.
- Facilitated communication between corporate headquarters and franchise locations to streamline operations.
Senior Manager of Operation Services
Burger King Corporation
Miami, FL
03.1988 - 01.2020
- Led cross-functional teams to enhance operational efficiency and drive project success.
- Developed and implemented strategic initiatives that improved overall team performance and productivity.
- Mentored junior staff, fostering skill development and knowledge sharing within the department.
- Streamlined processes, resulting in reduced turnaround times for key projects and deliverables.
- Collaborated with stakeholders to align departmental goals with organizational objectives, ensuring clarity of purpose.
- Analyzed performance metrics to identify areas for improvement and informed decision-making across teams.
- Facilitated training sessions to enhance staff capabilities and promote best practices within the organization.
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Attention to detail
- Action plans
- Goal setting and performance metrics
- Operations management
- Sales management
- Guest Satisfaction
- Multi-unit management
- Decision-making
- Interpersonal communication
Timeline
District Manager
Dirty Dough Cookies
05.2023 - 05.2024
Operations Coach
The Largo Accounting Group
06.2022 - 06.2023
Franchise Business Consultant
Bonchon Korean Fried Chicken
12.2020 - 06.2022
Senior Manager of Operation Services
Burger King Corporation
03.1988 - 01.2020