Accomplished and certified Pharmacy Technician with over 10 years of experience in retail pharmacy environments for major national chains and also independent pharmacies. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Hi, I’m
Susan Kittoe
Certified Pharmacy techician
Joliet,IL
Summary
Overview
17
years of professional experience
1
Certification
Work History
Kodocare Pharmacy
Certified pharmacy technician/Automation Lead
03.2023 - Current
Job overview
- Process orders for scheduled daily cycle fill medication deliveries via automated dispensing machines
- Maintain accurate medication information in machine software databases
- Perform quality assurance checks on medication strips and correct any machine or user errors
- Organize medication strips in clients’ community wings accurately according to specification of each home
- Verify each active resident has a medication strip and excludes all discontinued orders
- Monitor and maintain automated dispensing machine consumables
- Communicate and problem solve with client staff regarding resident medication information
- Meet daily deadlines of scheduled medication deliveries
- Clean and maintain the Parata ATP2 equipment when necessary to ensure optimal performance
- Ensure that the Parata ATP2 machine has the correct and necessary supply of medication within the dispensing unit to prepare the medications for each facility.
Wal-Mart Supercenter
Certified Pharmacy Technician
08.2020 - 03.2023
Job overview
- Accurately entered and processed 100+ prescriptions in the pharmacy systems each day by locating and dispensing orders precisely and efficiently
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Maintained drug inventory levels by ordering necessary medications and supplies
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments
- Collected co-payments or full payments from customers
- Communicated directly with doctors’ offices via telephone, fax, and email
- Administered covid 19 vaccines.
Pinnacle Dermatology And Skin Rejuvenation
Certified Pharmacy Technician
02.2022 - 03.2023
Job overview
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Verified prescriptions and drug labels, documents and packages
- Efficiently processed cash register transactions for new and refilled prescription orders
- Received, reviewed, dispensed and labeled over 60 prescriptions daily
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Local Health Tele Pharmacy
Certified Pharmacy Technician
03.2019 - 08.2020
Job overview
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Received, reviewed, dispensed, and labeled over 100 prescriptions daily with expert accuracy
- Efficiently processed cash register transactions for new and refilled prescription orders
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Made daily cash deposit to bank.
Meijer
Certified Pharmacy Technician /Customer Service Coordinator
09.2015 - 08.2020
Job overview
- Supervised/trained the operation of Pharmacy team members/new cashiers, opening/closing/changing shifts/scheduling, and task delegation to team members
- Ensured training of team members and provided coaching and mentoring
- Maintained files and computer records for the pharmacy
- This included physician orders, deliveries, inventory, cleaning and other miscellaneous records
- Provided administrative support by answering phones, managing insurance billing and drafting pharmacy reports
- Assisted with placement of orders, refunds, and exchanges
- Resolved customer complaints in store and via telephone calls
- Cashed payroll checks, created money orders, and performed western union procedures and postal services.
CVS Pharmacy
Certified Pharmacy Technician
10.2016 - 06.2017
Job overview
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Restocked automated medication dispensing equipment
- Prepared simple drug compounds after Pharmacist verified calculations and Maintained inventory levels; pulled outdated and recalled merchandise.
Help At Home
Home Health Aide
03.2009 - 09.2015
Job overview
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Traveled to clients' homes to provide healthcare services and promote continuity of care
- Monitored progress and documented patient health status changes to keep care team updated
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Maintained clean, safe and well-organized patient environment.
Glenbrook Pediatrics
National Certified Medical Assistant
02.2007 - 06.2009
Job overview
- Administered injections, performed Phlebotomy, urinalysis, and other lab procedures
- Ensured effective and confidential record keeping of patient files
- Scheduled high-volume of appointments
- Managed front-desk systems and operated multi-phone lines, routing calls to appropriate medical staff
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Danville Area Community CollegeDanville, IL
Associate of Arts
05.2018
University Overview
Honors: Member of Phi Theta Kappa honor Society, Graduated Magna Cum Laude, Graduated with 3.9 GPA
Everest College - ChicagoSkokie, IL
Associate of Arts from Medical Assisting
05.2018
University Overview
Honors: Graduated magna cum laude, Graduated with 4.0 GPA, Graduated in Top 90 % of Class
Skills
- Patient confidentiality
- Pharmacy and customer records management
- Medicare and Medicaid process
- Pharmaceutical sales and services
- Insurance Knowledge
- First Aid/CPR
- Manual and Automated Medication Dispensing
Certification
- CPhT - Certified Pharmacy Technician
- CPR certification
- Immunization certificate
Timeline
Certified pharmacy technician/Automation Lead
Kodocare Pharmacy
03.2023 - Current
Certified Pharmacy Technician
Pinnacle Dermatology And Skin Rejuvenation
02.2022 - 03.2023
Certified Pharmacy Technician
Wal-Mart Supercenter
08.2020 - 03.2023
Certified Pharmacy Technician
Local Health Tele Pharmacy
03.2019 - 08.2020
Certified Pharmacy Technician
CVS Pharmacy
10.2016 - 06.2017
Certified Pharmacy Technician /Customer Service Coordinator
Meijer
09.2015 - 08.2020
Home Health Aide
Help At Home
03.2009 - 09.2015
National Certified Medical Assistant
Glenbrook Pediatrics
02.2007 - 06.2009
Danville Area Community College
Associate of Arts
Everest College - Chicago
Associate of Arts from Medical Assisting
- CPhT - Certified Pharmacy Technician
- CPR certification
- Immunization certificate
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