Overview
Work History
Education
Skills
Timeline
Generic

Susan Krejci

Reno,NV

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Savers Thrift Store
08.2019 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Promptly responded to inquiries and requests from prospective customers.

Cashier

Dollar Tree
10.2017 - 09.2019
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Upsold additional products and services to customers, increasing revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Restaurant Food Server

Gold & Silver Restaurant
07.2013 - 11.2015
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

General Studies

Azusa High School
Azusa, CA
06.1973

Skills

  • Account Management
  • Safety Regulations
  • Gift Wrapping Boxes
  • Customer Relationship Management
  • Customer Service
  • Customer Service and Assistance
  • Correcting Discrepancies
  • POS System Operations
  • Retail Marketing
  • Refunds and Exchanges
  • Product Knowledge
  • Verbal Communication

Timeline

Customer Service Associate

Savers Thrift Store
08.2019 - Current

Cashier

Dollar Tree
10.2017 - 09.2019

Restaurant Food Server

Gold & Silver Restaurant
07.2013 - 11.2015

General Studies

Azusa High School

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Susan Krejci