Susan Krejci
Reno,NV
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Savers Thrift Store
3800 Ki
08.2019 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Promptly responded to inquiries and requests from prospective customers.
Cashier
Dollar Tree
10.2017 - 09.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Upsold additional products and services to customers, increasing revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Food Server
Gold & Silver Restaurant
490 4th St. Reno,Nv.
07.2013 - 11.2015
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
General Studies
Azusa High School
Azusa, CA06.1973
Skills
- Account Management
- Safety Regulations
- Gift Wrapping Boxes
- Customer Relationship Management
- Customer Service
- Customer Service and Assistance
- Correcting Discrepancies
- POS System Operations
- Retail Marketing
- Refunds and Exchanges
- Product Knowledge
- Verbal Communication
Timeline
Customer Service Associate
Savers Thrift Store
08.2019 - Current
Cashier
Dollar Tree
10.2017 - 09.2019
Restaurant Food Server
Gold & Silver Restaurant
07.2013 - 11.2015
General Studies
Azusa High School