Susan Lang
Columbus,OH
Summary
Dynamic Patient Care Coordinator with a proven track record at Dr. Terry D. Olejko, excelling in HIPAA compliance and appointment scheduling. Enhanced patient satisfaction through effective communication and critical thinking, streamlining processes that reduced wait times and improved care delivery. Committed to delivering exceptional service and fostering a welcoming environment for patients.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Dr. Terry D. Olejko
06.2020 - 07.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Treatment Coordinator
Dr. James Mathias
07.2016 - 05.2020
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Patient Care Coordinator
Dr. Robert Hinkle
05.2010 - 03.2016
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Education
No Degree -
Sir Sandford Fleming College
Peterborough, Ontario, Canada06-1984
GED -
Adam Scott Vocational Institute
Peterborough Ontario, Canada05-1981
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
Timeline
Patient Care Coordinator
Dr. Terry D. Olejko
06.2020 - 07.2025
Treatment Coordinator
Dr. James Mathias
07.2016 - 05.2020
Patient Care Coordinator
Dr. Robert Hinkle
05.2010 - 03.2016
No Degree -
Sir Sandford Fleming College
GED -
Adam Scott Vocational Institute
Similar Profiles
Nathan LynnNathan Lynn
Veterinary Assistant at Dr. Terry WoodVeterinary Assistant at Dr. Terry Wood
Ann McGowanAnn McGowan
LVN Office Nurse PRN at Dr James Terry GageLVN Office Nurse PRN at Dr James Terry Gage
Amber GieseckeAmber Giesecke
Audiology Technician at Dr. Terry D SnookAudiology Technician at Dr. Terry D Snook
Camryn JustusCamryn Justus
Barista at Red Hen CafeBarista at Red Hen Cafe
Aki Coleman-SmithAki Coleman-Smith
Home Aid at Self Employed AidHome Aid at Self Employed Aid