Susan F Lazar
front desk secretary
West Chester,PA
Summary
Dynamic and detail-oriented professional with experience as a Front Desk Receptionist at Dr. Ross Podell, excelling in client support and effective time management. Proven ability to enhance patient experiences through efficient scheduling and strong communication skills, while maintaining compliance with HIPAA regulations and fostering positive relationships with healthcare teams.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Dr Ross Podell
Paoli, PA
01.2005 - Current
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Scheduled appointments utilizing electronic health record systems for optimal patient flow.
- Processed patient registrations and insurance verifications accurately to ensure compliance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained organized front desk area, improving accessibility of information for staff and visitors.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
Unit Secretary
Bryn Mawr Rehabilitation Hospital
Malvern, PA
01.2009 - 12.2010
- Managed patient scheduling and appointment coordination across multiple departments.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Facilitated communication between medical staff, patients, and families to streamline information flow.
- Developed and implemented office procedures to enhance operational efficiency.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
GED -
South Philadelphia High
Philadelphia, PASkills
- Client support
- Detail-oriented
- Effective time management
- Listening skills
Accomplishments
- Responded to over 20 customer inquiries each day.
Timeline
Unit Secretary
Bryn Mawr Rehabilitation Hospital
01.2009 - 12.2010
Front Desk Receptionist
Dr Ross Podell
01.2005 - Current
GED -
South Philadelphia High