Susan Lemmon
Las Vegas,NV
Summary
Detail-oriented dental office administrator with 25 years of experience in patient management and billing. Expertise in enhancing office efficiency through effective communication and multitasking. Proven track record of ensuring timely claim processing and maintaining exceptional patient relations.
Overview
29
29
years of professional experience
Work History
Dental Office Administrator
Kurt W. Trotter, DMD
Las Vegas, Nevada
07.1997 - 04.2026
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated insurance verification and eligibility checks for patients.
- Processed patient billing and payment transactions accurately.
- Handled patient inquiries and provided exceptional customer service.
- Maintained accurate patient records in electronic health systems.
- Assisted in managing office inventory and supplies effectively.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
Education
Business Management
UNLV
Las Vegas, NVSkills
- Patient scheduling and insurance verification
- Billing accuracy and claim processing
- Customer relationship management
- Effective communication skills
- Dental software proficiency
- Telephone etiquette
- Patient relations and engagement
- Multitasking ability
- Reliability
References
References available upon request.
Timeline
Dental Office Administrator
Kurt W. Trotter, DMD
07.1997 - 04.2026
Business Management
UNLV