Susan Lipston
Des Moines,WA
Summary
Motivated individual with experience in customer service and sales in both retail and the finance world. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
Work History
Sales Lead
Chicos FAS
03.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
Mortgage Consultant
Lipston Lending Team
10.2009 - Current
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
- Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
- Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.
- Conducted thorough research to identify potential risks or issues related to approving loans, mitigating losses for the organization.
- Negotiated favorable loan terms on behalf of clients, securing advantageous deals that aligned with their financial goals.
- Increased overall efficiency by implementing new technologies and software tools into daily tasks.
- Developed marketing strategies targeting specific demographics within local communities leading to increased brand awareness among potential clients.
- Organized informational seminars on mortgages for both prospective buyers as well as real estate professionals which resulted in higher referral rates.
Manager Loan Officer
Prospective Mortgage
04.1997 - 10.2009
- Managed staff through audits, loan placement, sales, and education.
- Ran my own book of business for loan placement and customer acquisition.
- Responsible for all community engagement.
Education
Business And Psychology
Seattle University
Seattle, WAAssociate of Arts - Business
Highline Community College
DesMoines, WA06.1985
Skills
- Cross-selling techniques
- Sales Planning
- Relationship selling
- Account Management
- Upselling strategies
- Customer Retention
- Business Development
- CRM Management
- Cash Handling
- Point of sale operation
- Multitasking
- Lead Generation
Timeline
Sales Lead
Chicos FAS
03.2022 - Current
Mortgage Consultant
Lipston Lending Team
10.2009 - Current
Manager Loan Officer
Prospective Mortgage
04.1997 - 10.2009
Business And Psychology
Seattle University
Associate of Arts - Business
Highline Community College
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