Susan Loving

Worked as residential supervisor were i took incoming service calls and scheduled appointments. Updated all invoices and precessed for billing.

Was later moved to commercial department were i was install and service supervisor. Worked alongside salesmen to schedule install jobs and worked with contractors and superintendents. and updated invoices for billing.

Then was moved to office admin

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Worked with corporate office with payroll.
• Worked with corporate office with accounts payables and receivables.
• And would help in others departments when needed.