Susan Lugo
Richmond,TX
Summary
Detail-oriented professional with 5+ years of experience coordinating hundreds of semi custom residential construction processes, contracts, and timelines within the homebuilding industry. Proven ability to manage new home starts, track project milestones, and ensure accuracy of documentation from contract to construction. Strong background working with builders, internal departments, and clients to support efficient and timely project initiation. Seeking a New Home Starts Coordinator or Commercial Construction Starts Coordinator role.
Overview
10
10
years of professional experience
Work History
New Home Sales Consultant
Coventry Homes - MHI
Houston, TX
09.2016 - 11.2021
- Oversaw up to 37 concurrent home builds at one time, managing schedules and communication progress to buyers and project manager, weekly, from start to closing.
- Coordinated pre-construction processes for hundreds of semi custom new home starts, including contract execution, lot selection, and timeline expectations
- Managed contracts, change orders, and documentation required prior to construction start with occasional mid-construction change orders.
- Worked closely with construction managers to track readiness for home starts and ensure all requirements were met
- Communicated with internal departments (lenders, construction, design center, project managers) to ensure smooth project initiation
- Scheduled and tracked key milestones including contract deadlines, approvals, and build start timelines
- Maintained accurate and organized records for multiple homes in various stages of the construction pipeline until closing.
- Ensured all documentation was complete and compliant prior to construction start
- Provided consistent updates to clients regarding timelines and next steps
- Delivered 100% customer satisfaction for five consecutive years, earning client recommendation awards each year.
Real Estate Agent
The Bridge Group
Houston, TX
07.2022 - 12.2022
- Managed multiple transactions from contract to closing with a focus on timelines and documentation
- Coordinated inspections, appraisals, and lender requirements
- Prepared and reviewed contracts and transaction paperwork
- Maintained organized records and ensured deadlines were met
Apartment Locator
Houston Luxury Renting
Houston, TX
12.2022 - 09.2023
- Assisted clients in identifying properties based on their needs and budgets.
- Coordinated showings between prospects and leasing agents, while continually managing follow-ups.
- Reporting successful contract execution to meet sales quota and receive pay.
Stay at Home Parent
Self
Richmond, TX
09.2023 - Current
- Managed scheduling, logistics, and daily operations for a household
- Strengthened organization, multitasking, and time management skills
- Coordinated and executed complex daily scheduling across a multi-child household, building time management and adaptability skills.
Education
Real Estate Express Courses
Houston07-2022
Champions School of Real Estate
Houston04-2016
Bachelor Of Science - Business Management & Communications
University of Phoenix
Houston, TX04-2011
Skills
- New home start coordination
- Construction timeline tracking
- Contract & permit documentation
- Lot readiness & start scheduling
- Cross-functional team coordination
- Builder & vendor communication
- Data entry & system accuracy
- Multitasking in fast-paced environments
- Familiar with residential construction start processes, permitting, and builder coordination
Timeline
Stay at Home Parent
Self
09.2023 - Current
Apartment Locator
Houston Luxury Renting
12.2022 - 09.2023
Real Estate Agent
The Bridge Group
07.2022 - 12.2022
New Home Sales Consultant
Coventry Homes - MHI
09.2016 - 11.2021
Real Estate Express Courses
Champions School of Real Estate
Bachelor Of Science - Business Management & Communications
University of Phoenix
Technical Skills
- Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, etc)
- Citrix Storefront
- Blueprint/Plan Reading
- MHI Online
- CRM systems
- Outlook / calendar management