Susan Mayo
Office Administation
Saint Peters,MO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
Gibson Printing
02.2019 - 10.2025
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation.
General Clerk
Cogsante LLc
10.2013 - 05.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Demonstrated excellent analytical skills by reviewing reports for discrepancies and providing recommendations for improvements to management.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
Education
High School Diploma -
Hazelwood School District
Florissant MOSkills
- Confidentiality handling
- Telephone reception
- Multitasking and organization
- Microsoft office
- Customer engagement
- Data entry
- Client relationship management
- Document preparation
Timeline
Office Administrative Assistant
Gibson Printing
02.2019 - 10.2025
General Clerk
Cogsante LLc
10.2013 - 05.2018
High School Diploma -
Hazelwood School District