Susan McCarthy
Montgomery,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
VCA Eastmont Vaughn Animal Hospital
Montgomery, Alabama
04.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Collection on accounts.
Customer Service Representative
VCA Carriage Hills Animal Hospital
Montgomery, Alabama
02.2023 - 04.2024
- I worked the overnight emergency shift.
- Answered phone calls, scheduled appointments.
- Cash management.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Receptionist
Bell Road Animal Medical Center
Montgomery, Alabama
06.2019 - 06.2021
- Basic customer service duties include answering phone calls, scheduling appointments, and calling back clients with information from the doctor.
- Set up promotions to grow the business.
- Collections
- Pharmacy management.
Education
High School Diploma -
Milton High School
Milton, PA06-1994
Skills
- Scheduling
- Account updating
- Complaint resolution
- Record preparation
- Strong teamwork
- Punctuality and reliability
- Inbound and outbound calling
- Account management
- Clerical support
- Building rapport
- Money handling
- Relationship building
- Data entry
- POS systems expert
- High-energy attitude
- Administrative support and collections
- Pharmacy management
Timeline
Customer Service Representative
VCA Eastmont Vaughn Animal Hospital
04.2024 - Current
Customer Service Representative
VCA Carriage Hills Animal Hospital
02.2023 - 04.2024
Receptionist
Bell Road Animal Medical Center
06.2019 - 06.2021
High School Diploma -
Milton High School
Similar Profiles
Elizabeth MorieElizabeth Morie
Surgical Supply at JT Vaughn Large Animal Teaching HospitalSurgical Supply at JT Vaughn Large Animal Teaching Hospital
April SanchezApril Sanchez
Registered Veterinary Technician-Trainer at VCA West Los Angeles Animal HospitalRegistered Veterinary Technician-Trainer at VCA West Los Angeles Animal Hospital
Ash Nina MageeAsh Nina Magee
Veterinary Technician Student Extern at VCA Westside Animal HospitalVeterinary Technician Student Extern at VCA Westside Animal Hospital
Jasmine ColeJasmine Cole
Restaurant Hostess at BB King'sRestaurant Hostess at BB King's
Kembria GilbertKembria Gilbert
Registered Nurse, Med/Surg Onc at Jackson HospitalRegistered Nurse, Med/Surg Onc at Jackson Hospital