Susan Mernone
Grimes,IA
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
26
26
years of professional experience
Work History
Sales Associate
Marshalls
West Des Moines, Iowa
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed credit card and debit payments, providing accurate charges and credits.
- Connected with customers to support positive transaction experiences and address service concerns.
Underwriter Specialist
Wellmark
Des Moines, Iowa
04.1997 - Current
- Assisted Underwriters by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Calculated group and individual renewal rates based on customers background, industry and demographic information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Business
Des Moines Area Community College
Ankeny, IASkills
- Educational Sales
- Teamwork and Collaboration
- Cash Handling
- Customer Service
- Credit and Cash Transactions
- Customer Needs Assessment
Timeline
Sales Associate
Marshalls
03.2022 - Current
Underwriter Specialist
Wellmark
04.1997 - Current
Business
Des Moines Area Community College