Susan M Grant
Antioch,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Claims Support Specialist
Illumifin
Fremont
07.2014 - Current
- Improved claims processing efficiency by streamlining documentation and data entry procedures.
- Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
- Enhanced customer satisfaction with timely communication on claim status updates and followups.
- Ensured accurate financial transactions for claims settlements, maintaining high levels of accuracy in disbursements.
- Maintained compliance with industry regulations and company policies while processing claims information.
- Organized and maintained electronic claim files, enabling easy access to records for future reference or audits.
- Provided comprehensive administrative support to the Claims Department, ensuring efficient daily operations and smooth case handling.
- Worked productively in fast-moving work environment to process large volumes of claims.
Registered Medical Assistant
Vanderbilt Medical Center
Nashville, TN
02.2007 - 07.2014
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Registered Medical Assistant
Marcus Min
Madison, TN
03.2000 - 02.2007
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Promoted overall wellness within the community by participating in outreach programs that provided education on healthy lifestyles.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Education
Associate of Arts - Medical Assistant
Nashville College of Medical Careers
Madison, TN02.2007
High School Diploma -
Springfield High School
Springfield, TN05.1986
Timeline
Claims Support Specialist
Illumifin
07.2014 - Current
Registered Medical Assistant
Vanderbilt Medical Center
02.2007 - 07.2014
Registered Medical Assistant
Marcus Min
03.2000 - 02.2007
Associate of Arts - Medical Assistant
Nashville College of Medical Careers
High School Diploma -
Springfield High School