SUSAN MILLER
Summary
Dedicated professional with strong customer service skills, time management, and attention to detail. Proven track record in enhancing operational efficiency in front desk and valet services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Firstservice Residential
Los Angeles, CA
03.2026 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between residents and management to address inquiries and resolve issues promptly.
- Streamlined appointment scheduling for residents and vendors, enhancing operational efficiency.
- Maintained accurate visitor logs and handled sensitive information with discretion and confidentiality.
Valet Supervisor
Firstservice Residential
Los Angeles, CA
03.2026 - Current
- Supervised daily valet operations, ensuring efficient vehicle handling and customer satisfaction.
- Trained and mentored staff on best practices for service delivery and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Developed scheduling systems to optimize staff allocation during peak service hours.
Maintenance Technician
Franklin Towers HOA
Los Angeles, CA
09.2008 - Current
- Conducted routine inspections of HVAC systems to ensure optimal performance and compliance with safety standards.
- Diagnosed and repaired plumbing issues, minimizing downtime and enhancing resident satisfaction.
- Implemented preventive maintenance schedules, reducing equipment failures and extending asset lifespan.
- Collaborated with vendors for timely procurement of parts, ensuring efficient repair processes and cost management.
Education
CCC - Peer Support Specialist
SCCC
Watts CA12.2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
Certification
peer support pecialist
Certified peer support specialist
I have my peer support specialist certification
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Firstservice Residential
03.2026 - Current
Valet Supervisor
Firstservice Residential
03.2026 - Current
Maintenance Technician
Franklin Towers HOA
09.2008 - Current
CCC - Peer Support Specialist
SCCC