Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Susan Nawrocki

Regional Director of Operations
Rockford,IL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Regional Director of OperationsRegional General Manager of OperationsDirector of Dining ServicesCatering and Events ManagerDirector of Operations

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Rockford, IL, US
Open to relocation: No

Salary Range

$100000/yr - $150000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsTeam Building / Company Retreats

Summary

Executive with 20+ years in multi-unit dining and hospitality leadership Led operations over 8 locations generating over 15 million in revenue. Known for driving revenue and growth through process improvement, standardization and cost reduction. Reduced labor and food cost overall by 4%-6% improving overall margins. Increased client retention by 80% through service enhancements and client satisfaction in partnerships. Successfully led/assisted with 15 major openings/transitions in the past 4 years. Ready to offer exceptional leadership and planning abilities to take on new role in Director setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Food Service Industry standards and market trends.

Overview

28
28
years of professional experience

Work History

Regional Director of Operations

Fresh Ideas Food Service Management
Columbia, MO
06.2023 - Current
  • Oversaw daily operations across 8 multi-unit locations, ensuring compliance with company standards and regulations.
  • Developed and implemented operational strategies to enhance efficiency and service quality by 10% overall in regional units.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth by 20%.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.

Regional General Manager of Operations

Fresh Ideas Food Service Management
Columbia, MO
06.2021 - 06.2023
  • Directed operations across multiple locations, increasing 30% compliance with company standards and regulations.
  • Implemented strategic initiatives to optimize service delivery and enhanced customer satisfaction by 10%
  • Managed budgets and financial forecasting, aligning resources with operational goals.
  • Developed training programs for staff, improving team performance and retention rates. by 5%.

Director of Dining Services

Fresh Ideas Food Service Management
Columbia, MO
06.2017 - 06.2021
  • Directed daily operations of dining services, ensuring high-quality food and exceptional customer satisfaction. Increasing satisfaction ratings by 40%.
  • Developed and implemented menus that catered to diverse dietary preferences and seasonal availability.
  • Managed vendor relationships, negotiating contracts to optimize cost efficiency and service quality.
  • Led staff training programs to enhance team performance, promoting a culture of excellence and accountability. Increasing employee retention rate to 100% over the course of 4 years.

Catering and Events Manager

Noteable Events
Lombard, IL
09.1998 - 06.2017
  • Led event planning and execution for diverse clientele, ensuring seamless operations and exceptional service delivery.
  • Trained and mentored junior staff on best practices in catering and event management, fostering a collaborative team environment.
  • Coordinated logistics for large-scale events, ensuring timely setup, breakdown, and adherence to safety regulations.
  • Conducted post-event evaluations to identify areas of improvement and implement necessary changes.

Education

Business Management

McHenry County College
Crystal Lake, IL

Skills

  • Operational efficiency
  • Data-driven decision making
  • Workforce planning
  • Cross-functional coordination
  • Retail build outs
  • Food Safety and regulatory compliance

Timeline

Regional Director of Operations

Fresh Ideas Food Service Management
06.2023 - Current

Regional General Manager of Operations

Fresh Ideas Food Service Management
06.2021 - 06.2023

Director of Dining Services

Fresh Ideas Food Service Management
06.2017 - 06.2021

Catering and Events Manager

Noteable Events
09.1998 - 06.2017

Business Management

McHenry County College
Susan NawrockiRegional Director of Operations