Susan Nouvet
Sacramento,CA
Summary
Experienced manager with eight years in retail operations, overseeing multiple departments to enhance efficiency and service quality. Demonstrated leadership in driving cost reductions and improving customer satisfaction through effective team development. Skilled in prioritizing tasks to meet performance objectives and boost productivity. Proven problem-solving abilities, with a commitment to maintaining high operational standards and providing an excellent customer experience.
Overview
13
13
years of professional experience
Work History
Store Manager
Once Upon a Child
Sacramento, CA
08.2012 - Current
- Streamlined daily store operations to ensure efficient workflows across all departments.
- Oversaw cash handling procedures including register operations, sales reconciliations, and bank deposits.
- Delivered exceptional customer service, resolving concerns promptly to enhance loyalty.
- Supervised hiring, onboarding, and ongoing training of staff to build a high-performing team.
- Maximized employee performance through mentorship and regular performance evaluations.
- Collaborated with ownership to implement sales strategies that drove revenue growth.
- Maintained a secure and organized store environment for optimal customer and staff experience.
- Utilized DRS and Google Workspace to track inventory and manage operations effectively.
- Investigated customer complaints and identified appropriate solutions in a timely manner.
Education
High School Diploma -
Laurel Senior High School
Laurel, MD01.1987
Skills
- Fluent in Spanish
- Customer service and conflict resolution
- Interpersonal skills and teamwork
- Motivated team player
- Verbal and written communication
- Independent work capability
- Organizational skills and multitasking
- Reliable attendance
- Proficient in DRS and Google Workspace
- Effective computer utilization
Timeline
Store Manager
Once Upon a Child
08.2012 - Current
High School Diploma -
Laurel Senior High School
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