Susan Novak
Akron,OH
Summary
Dedicated public safety professional with extensive experience handling emergency calls, verifying critical information, and dispatching the right responders. Skilled in calm communication, caller assessment, and real-time coordination of law enforcement and emergency units. Known for accuracy, professionalism, and dependable support in high-pressure situations.
Overview
22
22
years of professional experience
Work History
Safety Communications Specialist
Summit Emergency Communication Center (SECC)
Tallmadge, Ohio
09.2023 - Current
- Received and prioritized public calls regarding crimes, fires, and emergencies, then questioned callers to determine the call nature.
- Maintained verbal contact with callers to provide real-time updates on in-progress calls and ensure timely information for responding units.
- Dispatched personnel and equipment to emergency scenes, ensuring continuous radio communication for effective coordination.
- Disseminated critical information via 2-way radio, conducted computer record searches, and verified warrant status for law enforcement agencies to support operational effectiveness.
- Entered information into CAD system, verifying location and determining the appropriate responder.
Safety Communications Specialist
City of Stow
Stow, Ohio
01.2012 - 09.2023
Safety Communications Specialist
City of Akron
Akron, Ohio
02.2005 - 01.2012
Education
Bachelor of Arts - Elementary Education
Otterbein University
Westerville, OH01-2000
Bachelor of Arts - English
The Ohio State University
Columbus, OH01-1997
Skills
- LEADS/NCIC certified
- Emergency Medical Dispatch certified
- LASO (Local Agency Security Officer)
- Attention to detail
- Knowledge of current RMS records system
Timeline
Safety Communications Specialist
Summit Emergency Communication Center (SECC)
09.2023 - Current
Safety Communications Specialist
City of Stow
01.2012 - 09.2023
Safety Communications Specialist
City of Akron
02.2005 - 01.2012
Bachelor of Arts - Elementary Education
Otterbein University
Bachelor of Arts - English
The Ohio State University