Susan Parsons
Reading,PA
Summary
Professional with experience in coordinating and managing roadside assistance operations. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in customer service, communication, and problem-solving.
Adept at managing emergency situations and ensuring seamless coordination between service providers and customers. Known for collaboration, and maintaining high standards of service.
20 years experience of Class A tractor trailer driving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Penske Truck Leasing
Reading, PA
09.2024 - Current
- Coordinated scheduling for fleet maintenance and repairs, optimizing resource allocation.
- Managed and scheduled mobile repairs with Service Providers to ensure timely service delivery and minimize downtime.
- Collaborated with cross-functional teams to streamline communication and improve operational efficiency.
- Tracked vehicle availability, enhancing overall scheduling accuracy for maintenance and repairs.
Class A CDL Driver
G&C Foods
Syracuse, NY
05.2010 - 06.2023
- Domicile out of Reading, PA. Food service. Make deliveries to an average of 3-9 customers per day. Unloading with electric jack/hand unloading off tail. Tractor trailer 48’ and 53’, refrigerated freight. LTL.
- Communicated effectively with dispatchers regarding delivery schedules and route changes.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- 23 years driving experience in FOOD SERVICE. Excellent customer service skills.
- Operated heavy-duty trucks to transport goods across local/regional routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Adhered to all traffic laws and regulations during deliveries.
- Maintained accurate logbooks detailing driving hours, mileage, and fuel consumption.
- Dropped and hooked trailers and changed configuration of equipment.
Education
High school diploma -
Tulpehocken Jshs
Bernville, PA06-1991
Skills
- Schedule management
- Problem-solving
- Customer relationship management
- Time management skills
- Delivery Driver Experience
- Freight Experience
- Route Driving
- Tractor-Trailer
- Telephone etiquette
- Commercial Driving
Certification
- CDL A
- Tanker Endorsement
- Air Brake Endorsement
Timeline
Scheduling Coordinator
Penske Truck Leasing
09.2024 - Current
Class A CDL Driver
G&C Foods
05.2010 - 06.2023
High school diploma -
Tulpehocken Jshs
Commercial Driver's License (CDL)
- Class A
- Expires: April 2026
- State: PA
- Endorsements: N (Tank vehicles) - S (School bus)) - P (Passenger vehicles) - X (Tank + Hazardous)