Susan Partch

I was responsible for monitoring and managing traffic conditions on state highways and interstates, using various technologies and communication systems.

• Assisted suppliers with updating their business profiles in the company network.
• Worked with Citi Bank, they white labeled our companies services. Assisted with ACH/EFT and VCA payments to their clients.
• Collaborated with corporate Director of Operations, regional GM and Team Leads to pinpoint opportunities streamlined procedures.
• Responded to customer inquiries quickly via phone, email, and chat. Followed upon customer inquiries quickly and efficiently.

• Played an integral role in customer service and overall sales numbers.
• Coached representatives on a daily basis.
• Ran daily statistic reports and monitored (Quality Assurance) the representatives calls to motivate them to achieve their goals.
• Worked overnight, took management calls, oversaw the sales team, ran contests to increase sales and make work fun.
• Took advantage of continuing education classes for business.
• Started out with the company as seasonal help.

• Maximize positive customer service experience.
• Followed opening and closing procedures which consisted of handling the daily receipts and sales reports.
• Managed employees, including scheduling and allocating daily tasks.
• Performed monthly inventory to identify top-selling items and improve ordering.

• Record patients' medical and dental histories.
• Prepare materials for dentist use, including impressions and restorations.
• Update patient records on paper and through computer database.
• Sterilize dental equipment and examination rooms in accordance with local and national policies.
• Schedule 90% of hygiene recall and periodontal maintenance appointments in advance.
• Instituted instrument sharpening protocol to maintain instrument efficiency.
• Educate and encourage patients to schedule doctor-recommended treatment appointments, minimizing unscheduled pending treatment.