Susan Partch
Omaha,Nebraska
Summary
Self motivated, cheerful and a team player. 16+ years of Customer Service. Thoughtful and organized multi tasker. I am passionate about just working/helping out people in general.
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Overview
31
31
years of professional experience
Work History
Highway Traffic Operations Operator
Nebraska Department Of Transportation
4425 S 108th Street Omaha, NE 68154
10.2022 - 08.2025
- I was responsible for monitoring and managing traffic conditions on all Nebraska state highways and interstates.
- Provided on-the-job training to newly hired workers and team members.
- Trained new operators on safety protocols and operational procedures to enhance team competency.
- Streamlined workflows, improving process efficiency and reducing downtime in operations.
Supplier Support
Vendorin LLC
Omaha, Nebraska
12.2016 - 05.2020
- Assisted suppliers with updating their business profiles in the company network. Worked with Citi Bank, they white labeled our companies services. Assisted with ACH/EFT and VCA payments to their clients.
- Collaborated with corporate Director of Operations, regional GM and Team Leads to pinpoint opportunities streamlined procedures.
- Responded to customer inquiries quickly via phone, email, and chat. Followed upon customer inquiries quickly and efficiently.
Inbound Team Lead
Omaha Steaks
Omaha, NE
12.2007 - 08.2016
- Played an integral role in customer service and overall sales numbers
- Coached representatives on a daily basis
- Ran daily statistic reports and monitored (Quality Assurance) the representatives calls to motivate them to achieve their goals
- Worked overnight, took management calls, oversaw the sales team, ran contests to increase sales and make work fun
- Took advantage of continuing education classes for business
- Started out with the company as seasonal help
Floor Supervisor
Westlake Ace Hardware
Omaha, Nebraska
05.2005 - 06.2008
- Maximize positive customer service experience
- Followed opening and closing procedures which consisted of handling the daily receipts and sales reports
- Managed employees, including scheduling and allocating daily tasks
- Performed monthly inventory to identify top-selling items and improve ordering
Front Desk Receptionist/Dental Assistant
Del Mar Dental Care
Omaha, Nebraska
04.1994 - 11.1998
- Record patients’ medical and dental histories
- Prepare materials for dentist use, including impressions and restorations
- Update patient records on paper and through computer database
- Sterilize dental equipment and examination rooms in accordance with local and national policies
- Schedule 90% of hygiene recall and periodontal maintenance appointments in advance
- Instituted instrument sharpening protocol to maintain instrument efficiency
- Educate and encourage patients to schedule doctor-recommended treatment appointments, minimizing unscheduled pending treatment
Education
General -
Millard North High School
Omaha, Nebraska05.1982
Medical Coding & Billing, Business Math, Computer Classes
Metropolitan Community College
Omaha, Nebraska05.2011
Skills
- Microsoft office
- Excel
- Scheduling
- Organizational skills
- Customer service skills
- Teamwork
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
Languages
English
Timeline
Highway Traffic Operations Operator
Nebraska Department Of Transportation
10.2022 - 08.2025
Supplier Support
Vendorin LLC
12.2016 - 05.2020
Inbound Team Lead
Omaha Steaks
12.2007 - 08.2016
Floor Supervisor
Westlake Ace Hardware
05.2005 - 06.2008
Front Desk Receptionist/Dental Assistant
Del Mar Dental Care
04.1994 - 11.1998
Medical Coding & Billing, Business Math, Computer Classes
Metropolitan Community College
General -
Millard North High School