Hi, I’m
Susan Pate
Pensacola,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
years of professional experience
Work History
Dollar General StorePensacola , FL
Store Manager
07.2014 - Current
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Crown Health Care Laundry Service
Floor Manager
10.2002 - 04.2012
Job overview
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw supply restocking, area cleaning and product organization.
Education
Pensacola State CollegePensacola, FL
N/A from Business Administration And Management
08.2012
Skills
- Employee Training
- Inventory Management
- Policies and Procedures
- Cash Management
- Customer Service
- Sales Tracking
- Store Merchandising
- Business Leadership
- Time Management
- Sales Activities
- Cost Management
Timeline
Store Manager
Dollar General Store
07.2014 - Current
Floor Manager
Crown Health Care Laundry Service
10.2002 - 04.2012
Pensacola State College
N/A from Business Administration And Management