Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Pires

Fort Mill,SC

Summary

Dynamic and results-driven professional with experience as a Waitress/Supervisor at The Flying Biscuit Cafe. Expert in task delegation and complaint handling, ensuring exceptional guest satisfaction. Proven ability to train staff and promote sales through accurate order management and attentive service during peak hours.

Experienced with team leadership and staff supervision, ensuring high standards of service and efficiency. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering collaborative and positive work environment, leading to enhanced team performance and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Waitress / Supervisor

The Flying Biscuit Cafe
10.2006 - 04.2025
  • Ensured smooth service delivery to boost guest satisfaction.
  • Learned menu items and specials to provide accurate information to customers.
  • Supported training of new waitstaff on service techniques and standards.
  • Monitored dining area for cleanliness and readiness during peak hours.

Education

Associates - Education

Quincy College
Quincy, MA
06.1984

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Waiting tables

Timeline

Waitress / Supervisor

The Flying Biscuit Cafe
10.2006 - 04.2025

Associates - Education

Quincy College