Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Poland

Kingston,NH

Summary

Dynamic and results-driven cashier with extensive experience at Rite Aid, recognized for enhancing customer satisfaction and loyalty. Proven expertise in cash handling and customer relations, consistently exceeding productivity goals. Known for strong work ethic and effective team collaboration, contributing to a positive shopping experience and operational efficiency.

Overview

25
25
years of professional experience

Work History

Cashier

Rite Aide
06.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

BJ's Wholesale
03.2021 - 06.2023
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Rite Aid
03.2012 - 03.2021
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Research Cell Culture

Lonza Biologics
06.2000 - 03.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Education

Certificate of Technical Studies - Biotechnology

Minuteman Tech
Lexington, MA
06-1994

No Degree - Education

Worcester State University
Worcester, MA
06-1971

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation

Timeline

Cashier

Rite Aide
06.2023 - Current

Cashier

BJ's Wholesale
03.2021 - 06.2023

Cashier

Rite Aid
03.2012 - 03.2021

Research Cell Culture

Lonza Biologics
06.2000 - 03.2012

Certificate of Technical Studies - Biotechnology

Minuteman Tech

No Degree - Education

Worcester State University

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Susan Poland