Susan Pollock
Glenolden,PA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
McConnell & Associates
Edgmont, Pa
10.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance inquiries, ensuring clarity and compliance with policies.
- Streamlined check-in procedures, reducing wait times for patients significantly.
- Coordinated communication between patients and healthcare providers to improve service delivery.
Administrative Assistant
Delaware County Community College
Upper Darby, PA
11.2022 - 10.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
- Assisting students on a daily basis for any and all needs.
- Assisting teachers on a daily basis for any and all needs.
- Updating the Campus calendar for events and important dates regarding classes.
- Using the school website and apps for various reasons, and to maintain information.
Real Estate Agent/Administrative Assistant
Charles Rappa Real Estate
Glenolden, PA
09.1999 - 07.2025
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Processed monthly Rental Checks
- Processed daily bank deposits
- Liaison with General Contractors
- Processed yearly Tax bills
- Processed bills for General Contractors
- Property Manager
- General contact with tenants regarding any issues
Education
Real Estate License - Real Estate
01-2006
Business
06-1985
High School Diploma -
06-1985
Skills
- Verbal communication
- Microsoft outlook
- File organization
- Data entry
- Customer service
- Microsoft Word
- Microsoft Excel
- Team bonding
- Scheduling
- Internet research
- Dedicated team player
- Appointment scheduling
- Computer skills
- Filing and data archiving
- Professionalism and discretion
Timeline
Patient Service Representative - McConnell & Associates
10.2025 - Current
Administrative Assistant - Delaware County Community College
11.2022 - 10.2025
Real Estate Agent/Administrative Assistant - Charles Rappa Real Estate
09.1999 - 07.2025
Polley Associates - Real Estate License, Real Estate
Academy Park High School - , Business
Folcroft Vocational School - High School Diploma,