Open To Work
Susan Pugh
Missoula,MT
Summary
Detail-oriented administrative professional with 15+ years of experience in office management, front desk operations, and client services. Skilled in multitasking, scheduling, document management, and maintaining confidentiality. Recognized for excellent communication, organizational skills, and the ability to remain calm under pressure while supporting efficient office and client operations.
Organized Assistant Property Manager with experience in managing residential and commercial properties. Strengths include tenant relations, property maintenance oversight, contract negotiation, and financial management. Have consistently improved operational efficiency and maximized profitability in previous roles.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Storage Rentals of America
Missoula, MT
09.2024 - Current
- Greeted and assisted tenants and prospective tenants, providing a welcoming and professional first point of contact
- Managed administrative tasks including scheduling appointments, maintaining records, and processing payments
- Coordinated maintenance requests and ensured timely resolution to support smooth daily operations
- Prepared and executed lease agreements, ensuring accuracy and compliance with regulations
- Maintained organized documentation and confidential records, supporting efficient office operations
- Communicated effectively with tenants, vendors, and team members to resolve issues and support property management goals
Front Desk Agent
Hilton Garden Inn Hotel
Missoula, MT
04.2024 - 09.2024
- Provided a high level of customer service as the first point of contact for guests, ensuring a welcoming environment
- Managed guest check-ins, check-outs, and reservations, maintaining accuracy and attention to detail
- Answered multi-line phones, routed calls, and responded to guest inquiries promptly and professionally
- Collected payments and handled cash transactions with precision and confidentiality
- Maintained organized front desk operations and supported team members in a fast-paced environment
- Assisted with resolving guest issues and provided information to enhance the guest experience
Night Auditor
Homewood Suites by Hilton
Missoula, MT
01.2024 - 05.2024
- Followed audit procedures and balanced daily revenue and expense transactions, ensuring accuracy and compliance
- Identified and resolved discrepancies in financial records and guest accounts in a timely manner
- Generated and maintained confidential reports and documentation for management and accounting
- Performed front desk duties, including guest check-ins, scheduling, and responding to inquiries
- Supported other departments and adapted to changing priorities as needed
- Maintained professionalism and composure while managing multiple tasks during overnight shifts
Front Desk Manager
Red Lion Hotels
Missoula, MT
01.2023 - 12.2023
- Supervised front desk operations, ensuring efficient workflow and a positive client experience
- Scheduled staff, managed banking procedures, and maintained accurate guest and payment records
- Resolved service-related issues promptly while maintaining professionalism and confidentiality
- Maintained a clean and organized reception area to support a welcoming environment
- Performed night audit and supported breakfast setup as needed
Assistant Property Manager
Tamarack Property Management Co
Missoula, MT
07.2022 - 01.2023
- Served as a primary point of contact for tenants, addressing questions and providing information professionally
- Managed administrative processes, including document preparation, payment processing, and record keeping
- Coordinated maintenance requests and followed up to ensure timely completion
- Ensured compliance with policies and maintained confidentiality of tenant and property information
- Supported team members and contributed to efficient office operations
Front Desk Manager/Night Auditor
Red Lion
Missoula, MT
07.2021 - 08.2022
- Managed front desk operations and night audit procedures, ensuring accuracy and compliance
- Scheduled staff and maintained organized workflow to support daily operations
- Provided guest services, resolved issues, and maintained a welcoming reception area
- Verified guest account information and handled confidential data with discretion
- Supported team members and adapted to changing priorities as needed
Office Organizer - Residential Cleaning - Personal Assistant
Queen of Clean Self Employed
Missoula, MT
02.2012 - 06.2020
- Organized office spaces and maintained efficient filing and documentation systems for clients
- Provided personal assistant services, including scheduling, errands, and communication support
- Managed multiple tasks concurrently, demonstrating strong time management and organizational skills
- Maintained confidentiality and professionalism while supporting client needs
- Performed residential and commercial cleaning, supporting a welcoming and organized environment
Education
Associate's degree - business administration
University of Montana
Missoula, MTSkills
- Administrative experience
- Office Management
- Client communication
- Customer service
- Appointment scheduling
- Data entry
- Time management
- Organizational skills
- Attention to detail
- Multi-line phone systems
- Microsoft Office
- Filing
- Complaint handling
- Cash handling
- Team collaboration
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$45000/yr - $200000/yrTimeline
Assistant Property Manager
Storage Rentals of America
09.2024 - Current
Front Desk Agent
Hilton Garden Inn Hotel
04.2024 - 09.2024
Night Auditor
Homewood Suites by Hilton
01.2024 - 05.2024
Front Desk Manager
Red Lion Hotels
01.2023 - 12.2023
Assistant Property Manager
Tamarack Property Management Co
07.2022 - 01.2023
Front Desk Manager/Night Auditor
Red Lion
07.2021 - 08.2022
Office Organizer - Residential Cleaning - Personal Assistant
Queen of Clean Self Employed
02.2012 - 06.2020
Associate's degree - business administration
University of Montana