Susan Rider
Duncan,OK
Summary
Dynamic and dedicated professional with extensive experience at HAC, Inc., excelling in customer service and operational efficiency. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic. Skilled in cash handling and inventory management, consistently achieving high standards while fostering positive relationships with customers and team members.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier
HAC, Inc
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register procedures and customer service standards.
- Implemented improvements in checkout processes to reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Pharmacy Technician
HAC, Inc
Duncan, OK
08.2022 - 01.2026
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Operated pharmacy software for prescription processing and patient record management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Streamlined drug distribution processes, reducing wait times for patients.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications accurately.
Assistant Front End Manager
HAC, Inc
Duncan, OK
01.2012 - 03.2019
- Assisted in daily operations, ensuring smooth front-end processes and customer satisfaction.
- Supported team in executing promotional displays and merchandising strategies to enhance sales.
- Coordinated inventory management, tracking stock levels to maintain product availability.
- Trained new staff on front-end procedures, fostering a collaborative work environment.
- Implemented customer service protocols, improving response times and service quality.
- Monitored cash handling practices, ensuring accuracy and compliance with company policies.
- Collaborated with management on strategic initiatives to optimize workflow efficiency and productivity.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Grocery Bagger
HAC, Inc
Duncan, OK
09.2008 - 09.2009
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Followed safety protocols while handling products to minimize risks.
- Adapted to various tasks within store operations as needed to support team goals.
- Communicated effectively with customers to address inquiries and provide assistance.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Upheld high standards of hygiene and sanitation by regularly washing hands and wearing necessary protective equipment while on duty.
- Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Respected company policies regarding waste reduction, using eco-friendly bags or reusable containers when possible.
- Enhanced safety within the workplace by promptly reporting any hazards or accidents observed during shifts.
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Followed safety protocols to prevent accidents and injuries.
- Greeted guests entering and exiting store to foster customer satisfaction.
Education
High School Diploma -
Norman High School
Norman, OK05.1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
Oklahoma Board of Pharmacy Technician Licenses
Timeline
Pharmacy Technician
HAC, Inc
08.2022 - 01.2026
Assistant Front End Manager
HAC, Inc
01.2012 - 03.2019
Grocery Bagger
HAC, Inc
09.2008 - 09.2009
Cashier
HAC, Inc
High School Diploma -
Norman High School