Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Rowe

Newport Beach,CA

Summary

Proven track record in enhancing customer relationships and boosting sales, as demonstrated at The Walt Disney Company. Has exceptional communication skills, a talent for strategic planning and project management. Collaborates effectively across teams to finalize transactions and exceed targets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Disney Vacation Club Counselor

The Walt Disney Company
08.2019 - Current
  • Implements targeted sales presentations
  • Executes strategic follow up with clients and guides them through the sales process, including appointment setting, education of product and execution of sales.
  • Generates thorough and accurate note taking regarding any and all interactions.
  • Serves as point of contact for Member, and services Member account for the duration of Membership.
  • Communicates closely with other teams, including Quality Assurance and Member Services.

WorldMark Sales Representative

WorldMark by Windham
06.2018 - 08.2019
  • Developed communication and negotiating skills that helped turn customer objections into sales opportunities.
  • Collaborated with internal departments to finalize sales transactions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Insurance Sales Agent

Asurea
02.2017 - 05.2018
  • Recommended type and amount of coverage based on analysis of customers' circumstances and needs.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Graphic Designer

Four Wheel Drive Hardware
01.2015 - 11.2016
  • Conceptualized and developed strong visual communication for print and web.
  • Had a solid understanding of the Jeep lifestyle and culture, created company correspondence for Jeep clubs and enthusiasts all over the country.

Education

Bachelor of Fine Arts - Graphic Design

Youngstown State University
Youngstown, Ohio
05.2014

Skills

  • Customer Relationship Management (CRM)
  • Presentation Skills
  • Exceptional Communication
  • Sales
  • Strategic Planning
  • Account Management

Certification

  • Licensed Real Estate Agent - June 2017

Timeline

Disney Vacation Club Counselor

The Walt Disney Company
08.2019 - Current

WorldMark Sales Representative

WorldMark by Windham
06.2018 - 08.2019

Insurance Sales Agent

Asurea
02.2017 - 05.2018

Graphic Designer

Four Wheel Drive Hardware
01.2015 - 11.2016

Bachelor of Fine Arts - Graphic Design

Youngstown State University

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Susan Rowe