Susan Scott
Klamath Falls,OR
Summary
Dynamic sales consultant with a proven track record at Southern Glazer's Wine and Spirits, excelling in customer relationship management and objection handling. Skilled in time management and CRM proficiency, I consistently enhanced customer satisfaction and loyalty through tailored product recommendations and effective communication, driving sales and fostering a positive shopping experience.
Overview
29
29
years of professional experience
Work History
Sales Consultant
Southern Glazer's Wine and Spirits
Klamath Falls, OR
01.2010 - Current
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained knowledge of current promotions and sales, effectively communicating benefits to customers.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Collaborated with team members to restock shelves and organize merchandise displays attractively.
- Participated in training sessions to enhance product knowledge and sales techniques.
Bartender
Klamath Yatch Club
Klamath Falls, OR
04.2006 - Current
- Crafted custom cocktails and beverages to enhance guest experience and satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Monitored compliance with health and safety regulations, maintaining a clean workspace.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Hyster Operator
JELD-WEN
Klamath Falls, OR
06.1996 - 08.2008
- Operated Hyster equipment to transport materials efficiently within production facility.
- Adhered to safety protocols while managing heavy loads in fast-paced environment.
- Coordinated with team members to optimize workflow and maintain production schedules.
- Consistently met deadlines through effective time management and prioritization of tasks using Hyster machinery.
- Completed loading and unloading tasks quickly and safely, utilizing appropriate attachments on the Hyster equipment.
Education
No Degree -
Klamath Community College
Klamath Falls, ORGeneral Studies
Henley High School
Klamath Falls, OR06.1992
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
Timeline
Sales Consultant
Southern Glazer's Wine and Spirits
01.2010 - Current
Bartender
Klamath Yatch Club
04.2006 - Current
Hyster Operator
JELD-WEN
06.1996 - 08.2008
No Degree -
Klamath Community College
General Studies
Henley High School