Susan Shoemaker
LOCKPORT,NY
Summary
Experienced dealership office manager/comptroller with strengths in accounting, reconciliations, payroll, and financial reporting. Known for accurate title processing, confidential documentation handling, and streamlined office workflows.
Overview
2027
2027
years of professional experience
Work History
Office Manager/Comptroller
Basil Ford of Niagara Falls
Niagara Falls, NY
04.2023 - Current
- Oversaw payroll preparation, employee records, and confidential administrative documentation.
- Managed dealership accounting workflows, including accounts payable, receivable, and daily reconciliations.
- Reconciled inventory records and office reports to support clean month-end close.
- Processed deal jackets, title paperwork, and registration documents with accurate, timely filing.
Office Manager
Cappellino Cadillac
Williamsville, NY
07.2020 - 04.2023
- Directed daily office operations, ensuring accurate dealership documentation and smooth administrative workflow.
- Managed payroll support, employee records, and confidential HR documentation.
- Supervised accounts payable, receivable, and billing processes for timely financial reconciliation.
- Coordinated title, registration, and DMV paperwork with precision and compliance.
Office Manager
Kipo Chevrolet
Ransomville, NY
2011 - 07.2020
- Directed daily office operations, ensuring accurate dealership documentation and smooth administrative workflow.
- Oversaw vendor communications, office supplies, and service contract administration.
- Improved inventory and deal processing procedures to reduce administrative delays.
- Trained administrative staff on filing systems, customer intake, and policy adherence.
Education
Bachelor of Arts - English
SUNY Brockport
Brockport, NYSkills
- Experience with CDK, Route One, and Dealertrack
- Dealership operations
- Customer service
- Office management
- Organizational skills
- Financial reporting
- Payroll management
Timeline
Office Manager/Comptroller
Basil Ford of Niagara Falls
04.2023 - Current
Office Manager
Cappellino Cadillac
07.2020 - 04.2023
Office Manager
Kipo Chevrolet
2011 - 07.2020
Bachelor of Arts - English
SUNY Brockport