Susan Small
Real Estate Sales / Associate Broker /Senior Housing Sales Counselor
Virginia Beach,VA
Summary
Driven sales professional with a proven track record of success in residential home sales, and extensive experience in senior housing sales and rentals. MLS expert savvy to market conditions and customer preferences. Highly proficient in problem solving and building lasting relationships with customers and team members to further company goals. Committed to meeting client needs and surpassing sales quotas. History of satisfying clients and building strong referral pipeline for continuous lead generation.
Demonstrated history of customer service excellence, business acumen and strategic planning. Enjoys collaborating with co-workers, fostering team-oriented environment and driving substantial group sales results. Experienced landlord, managing personal rental properties both short and long term rentals. Well-developed network of real estate professionals, mortgage lenders and inspectors. Experienced in creative real estate financing strategies to maximize buying and selling opportunities. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
5
5
Certificates
Work History
Associate Real Estate Broker
Wainwright Real Estate
Virginia Beach, VA
03.2023 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Maintained connections with clients to encourage repeat business and referrals.
- Established relationships and referrals through networking
Licensed Life and Health Insurance Broker
Symmetry Financial Group
Virginia Beach, VA
01.2023 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Sold life, ACA marketplace health, and other various insurance products to individuals using consultative selling techniques
- Sought out new clients and developed client relationships through networking, direct referrals, and lead databases
Realtor / Associate Broker
Hulett And Associates Realty Inc.
Virginia Beach, VA
06.2021 - 03.2023
- Managed contracts, negotiations and all aspects of sales process to finalize transactions and exceed customer expectations
- Developed and maintained relationships with clients through networking, marketing, postcards, special events, social media, phone and email
- Used Rein MLS and other realtor databases to find properties for clients
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Maintained connections with clients to encourage repeat business and referrals
Sales Counselor/ Realtor and Associate Broker
Atlantic Shores Retirement Community
Virginia Beach, VA
11.2012 - 05.2021
- Developed and maintained relationships with clients through networking, special events
- Sold high volume of properties to exceed quotas and maximize business revenue. Consistently was top performing Realtor every year. Over 225 transactions completed at this brokerage
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Counseled and educated clients and families about every aspect of purchasing and moving process for most successful outcome.
- Negotiated, facilitated and managed real estate transactions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Documented customer interactions using SalesForce and Sherpa to capture data in processing system
Real Estate Agent
Wainwright Real Estate
Virginia Beach, VA
01.2007 - 06.2013
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
Mortgage Loan Officer
SouthTrust Mortgage
Chesapeake, Virginia
02.2003 - 01.2005
- Achieved designation of Accredited Mortgage Banker and worked as support for local SouthTrust Bank Branch to service needs of all their clients needing real estate financing for purchase or refinance of all properties. Worked closely with local real estate agents to pre-approve and close their client's home purchases.
- Proactively identified solutions for customers experiencing credit issues
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
Real Estate Broker Licensing - Real Estate Brokerage
Alpha College of Real Estate
Chesapeake, VA 01.2015 - 03.2015
Real Estate Sales - Real Estate Sales
Alpha College of Real Estate
Virginia Beach 03.2005 - 05.2005
Skills
Virginia Real Estate Broker License
Affiliations
National Association of Realtors NAR
Hampton Roads Realtor's Association HRRA
Tidewater Real Estate Investor's Group TRIG
Professionals Reaching out to Seniors PROS
Certification
SRES Senior Real Estate Specialist
Timeline
Associate Real Estate Broker
Wainwright Real Estate
03.2023 - Current
Licensed Life and Health Insurance Broker
Symmetry Financial Group
01.2023 - Current
Realtor / Associate Broker
Hulett And Associates Realty Inc.
06.2021 - 03.2023
Real Estate Broker Licensing - Real Estate Brokerage
Alpha College of Real Estate
01.2015 - 03.2015
Sales Counselor/ Realtor and Associate Broker
Atlantic Shores Retirement Community
11.2012 - 05.2021
Real Estate Agent
Wainwright Real Estate
01.2007 - 06.2013
Real Estate Sales - Real Estate Sales
Alpha College of Real Estate
03.2005 - 05.2005
Mortgage Loan Officer
SouthTrust Mortgage
02.2003 - 01.2005
SRES Senior Real Estate Specialist
SFR Short Sale and Foreclosure Resource
MRP Military Relocation Professional
Mom's House-Certified Senior Transition Specialist
Certified Probate Specialist
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