Susan Staggs
Blue Grass,IA
Summary
Knowledgeable health and wellness professional with exceptional leadership and program management skills. Well-organized and dedicated with a firm grasp of industry practices, standards and compliance mandates. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking professional with customer service, multitasking, and time management abilities. Devoted to giving every resident a positive and memorable experience. Experienced in fast-paced environments. Thrives under pressure and consistently earns high marks for work quality and speed. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with residents, families, and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Wellness Director
Brookstone of Aledo
Aledo, IL
12.2022 - Current
- Collaborated with other departments to ensure compliance with corporate wellness policies and procedures.
- Managed budget allocated for wellness initiatives including tracking expenses related to equipment purchases, supplies, staffing costs.
- Participated in professional development opportunities related to implementing successful corporate wellness initiatives.
- Established relationships with vendors who provided equipment and supplies necessary for running various types of programs.
- Met care coverage demands by setting effective schedules and delegating assignments.
- Managed nursing and personal care services offered to residents.
MDS Coordinator
Promedica Senior Care
Bettendorf, IA
04.2022 - 01.2023
- Conducted assessments to determine the resident's functional and cognitive abilities, as well as their level of care needs.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Reviewed clinical documentation to ensure accuracy of information reported on the MDS forms.
- Coordinated timely submission of all required documents including Minimum Data Set forms, Care Area Assessments, Quarterly Assessment Reconciliation, Annual Assessment Reconciliations and other regulatory paperwork.
- Ensured that changes made to an existing plan of care corresponded with appropriate changes made on the corresponding MDS form.
Psychiatric Nurse
EagleView Behavioral Health
Bettendorf, Iowa
03.2021 - 06.2022
- Provided direct care to psychiatric patients in an acute inpatient setting.
- Administered medication, monitored effectiveness, and adjusted dosages per Medical Director orders.
- Initiated crisis intervention techniques to de-escalate potentially dangerous situations.
- Provided emotional support to patients who were struggling with personal issues or traumatic events.
- Observed behavior of patients to assess their mental state and identify potential risks or safety concerns.
Hospice Registered Nurse
Genesis
Bettendorf, Iowa
01.2020 - 03.2021
- Provided care and support to terminally ill patients and their families in a home-like setting.
- Educated family members about end of life care options for the patient.
- Participated in interdisciplinary team meetings to discuss patient's progress towards goals of care plan.
Wellness Director
Brookstone of Aledo
Aledo, IL
05.2019 - 01.2020
- Built and established lasting relationships using encouragement and personal support.
- Checked in medications monthly for residents who are med managed
- All residents had a personalized care plan.
Registered Nurse Supervisor
Kahl Home for the Aged
Davenport, Iowa
12.2018 - 05.2019
- Managed and supervised a team of 30 registered nurses.
- Ensured compliance with all applicable laws and regulations related to nursing practice.
- Collaborated with other healthcare professionals to coordinate care for patients.
- Facilitated communication between physicians, nurses, ancillary departments, families and other healthcare providers.
- Provided leadership during emergency situations ensuring high standards of patient safety are met.
- Resolved conflicts between staff members in a timely manner while maintaining morale.
Utilization Review Nurse
National Hospice Management
Davenport, Iowa
01.2018 - 12.2018
- Conducted reviews of inpatient utilization for compliance with admission criteria and concurrent review requirements.
- Evaluated clinical documentation for accuracy and completeness in order to make decisions about coverage determinations.
- Identified opportunities for improvement within the utilization review process through data analysis.
- Served as a resource for staff members seeking guidance on utilization review matters.
- Assessed the appropriateness of medical services and procedures based on clinical documentation and criteria.
Triage Nurse
UnityPoint Clinic
Bettendorf, Iowa
01.2017 - 12.2018
- Performed physical exams including vital signs and EKGs as required.
- Managed triage phone calls by providing appropriate advice or referring callers to their primary care provider or other specialists when necessary.
- Coordinated referrals to specialty services as needed for further evaluation and treatment options.
- Evaluated patient response to treatments and reported any adverse reactions promptly to attending physician.
- Provided emotional support during difficult times while maintaining a professional demeanor at all times.
- Adhered to infection control protocols while performing duties such as taking blood samples or administering injections.
- Utilized EHR systems effectively for documentation purposes in accordance with HIPAA regulations.
Director of Health Services
Sunnybrook Assisted Living
Muscatine, Iowa
07.2013 - 12.2016
- Conducted regular meetings with staff to review performance, discuss policy changes, and update on current initiatives.
- Oversaw the hiring process for new health care professionals, including interviewing candidates and making final selections.
- Monitored patient outcomes to identify areas of improvement in quality of care.
- Maintained budgeting records for health services department, ensuring efficient use of resources.
- Directed clinical operations by providing support and guidance to medical staff members.
- Implemented systems and processes designed to improve workflow efficiency across all departments within the organization.
- Provided direct supervision of nursing staff including assigning duties, evaluating performance reviews, addressing complaints or grievances from employees or patients.
- Ensured compliance with HIPAA regulations when handling sensitive information about patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Associate of Science - Nursing
Eastern Iowa Community College District
Davenport, IA05-2011
Skills
- Mental Health Support
- Analytical Thinking
- Active Listening
- Effective Communication
- Time Management
- Goal Setting
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
- Teamwork and Collaboration
Certification
- CPR/BLS Certification
- Iowa Compact RN License
- Illinois RN License
References
References available upon request.
Timeline
Wellness Director
Brookstone of Aledo
12.2022 - Current
MDS Coordinator
Promedica Senior Care
04.2022 - 01.2023
Psychiatric Nurse
EagleView Behavioral Health
03.2021 - 06.2022
Hospice Registered Nurse
Genesis
01.2020 - 03.2021
Wellness Director
Brookstone of Aledo
05.2019 - 01.2020
Registered Nurse Supervisor
Kahl Home for the Aged
12.2018 - 05.2019
Utilization Review Nurse
National Hospice Management
01.2018 - 12.2018
Triage Nurse
UnityPoint Clinic
01.2017 - 12.2018
Director of Health Services
Sunnybrook Assisted Living
07.2013 - 12.2016
Associate of Science - Nursing
Eastern Iowa Community College District