Susan Stark
Rostraver Twp.,PA
Summary
Passionate Dental Hygienist excited to take next career step in rewarding Medicare solutions role. Offering more than 20 years experience in preventive dental care, office management, insurance coordination and marketing. Extensive work history with all Medicare, Medicaid and CHIP programs while establishing relationships with patients and local insurance representatives to deliver quality services.
Overview
25
25
years of professional experience
Work History
Office Manager/Marketing Director
Orthodontique
07.2004 - Current
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Opened and developed a start up orthodontic practice in 2014. Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move in 2024.
- Built strong relationships with industry professionals and influencers.
- Directed vendor show participation, maximizing exposure for company services targeting k-12 demographics.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Conducted contracting for new and existing Insurance companies, including Medicaid.
Dental Hygientist/Dental Insurance Coordinator
Nova Dental, Dr. Josh Waskowitz
09.2007 - 08.2022
- Submitted claims, preauthorizations, obtained eligibility and benefits information using provider web portals in a predominatly Medicare/Medicaid based practice.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing, especially with Highmark Wholecare, UPMC, Aetna and United Healthcare.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Collaborated with the dental team to develop comprehensive treatment plans for patients with complex conditions.
Pediatric Dental Hygienist
Dr. James B. Geshay
05.2004 - 09.2007
- Provided preventative care through sealants, fluoride treatments, and routine dental examinations to promote long-term oral health in children.
- Adapted clinical techniques based on individual patient needs, accommodating sensory sensitivities or behavioral challenges as necessary for successful appointments.
- Participated in community outreach events, promoting proper oral hygiene habits among local children and their caregivers.
- Developed a successful recall program to monitor oral concerns closely, especially patients with rampant decay or recurrent decay.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
Dental Assistant
Dr. Frank Cararie
06.1999 - 05.2004
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
Associate of Science - Dental Hygiene
Westmorland County Community College
Youngwood, PA05.2004
Associate of Applied Science - Dental Assisting
Westmoreland County Community College
Youngwood, PA05.2002
Skills
- Office Management
- Customer Service
- Customer Relations
- Event Coordination
- Scheduling and Coordinating
- Customer Relationship Management
- Professional and Courteous
- Charismatic Leader
- Adaptable and efficient
Timeline
Dental Hygientist/Dental Insurance Coordinator
Nova Dental, Dr. Josh Waskowitz
09.2007 - 08.2022
Office Manager/Marketing Director
Orthodontique
07.2004 - Current
Pediatric Dental Hygienist
Dr. James B. Geshay
05.2004 - 09.2007
Dental Assistant
Dr. Frank Cararie
06.1999 - 05.2004
Associate of Science - Dental Hygiene
Westmorland County Community College
Associate of Applied Science - Dental Assisting
Westmoreland County Community College