Susan Toafe
Layton,UT
Summary
Seasoned Phlebotomist with 20 years of experience in clinical settings. Skilled in performing skin puncture draws with varied needle gauges and techniques to meet patient needs. Expertise in collecting and processing blood specimens efficiently while maintaining a compassionate approach to patient care.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Phlebotomist
LabCorp
Bountiful, Utah
04.2025 - Current
- Performed venipuncture and capillary collections for LabCorp patient service center patients
- Verified patient identity and prepared specimens using LabCorp collection procedures
- Identified suitable veins for blood draw during procedures. suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Explained collection steps and provided reassurance to anxious patients to enhance their comfort during procedures
- Followed safety, infection control, and specimen handling requirements
- Trained new phlebotomists on collection techniques and LabCorp procedures to ensure team competency.
- Responded swiftly to emergency situations, ensuring patient safety and adherence to protocol.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Analyzed and prepared samples for laboratory testing in a timely manner. accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared and packaged specimens for courier transport.
- Monitored patients for unusual reactions or events to ensure safety.
- Provided excellent customer service while interacting with patients.
- Entered test orders and patient data into LabCorp systems
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Customer Experience Representative
ENTERPRISE RENT-A-CAR
Salt Lake City, Utah
05.2023 - Current
- Assisted customers with check in for car rental pick up.
- Verify customers' information is up to date.
- Informed customers about protection options, enhancing their understanding and confidence in rental choices.
- Resolved billing questions and service concerns with professionalism and care.
- Demonstrated excellent problem solving skills when resolving complex customer issues.
- Identify opportunities to increase sales by suggesting additional products or services that may be beneficial for the customer's needs.
- Recommended additional products or services tailored to customer needs, contributing to overall sales growth.
- Verified driver licenses, payment methods, and rental eligibility requirements.
- Attended conferences and seminars related to improving the customer experience.
Phlebotomy Technician /Medical Assistant
State Of Utah- Health Clinis Of Utah
Salt Lake City, Utah
07.2021 - 04.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Ensured accuracy and completeness of patient records to support quality care.
- Collected venous and capillary specimens at Utah health clinics.
- Addressed questions and concerns to educate patients on the collection process and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Supported patients with calm communication during blood draws.
- Documented collection details for each specimen, including initials, dates, and times. by initialing, dating, and noting times of collection.
- Conducted proper sanitation and cleaning of equipment and work areas between patients.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled specimen containers with patient information accurately and legibly.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Logged patient information and recorded results into system.
- Verified patient identity and matched specimens with requisitions.
- Cultivated positive relationships with patients and clinical staff to foster trust and collaboration.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Prioritized daily tasks based on specimen collection schedules to maximize efficiency. based on collection priority.
- Trained new phlebotomy staff on Utah clinic procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Maintained clean work areas and infection control practices.
- Ensured that equipment was properly maintained and sterilized between uses.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Performed venipuncture and skin puncture on patients of all ages.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Provided guidance and support to patients to alleviate anxiety, clarify procedures, and improve cooperation during blood draws.
- Ensured that equipment was properly maintained and sterilized between uses.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
Phlebotomy Technician- IOP
PAML/ Labcorp
Bountiful, UT
09.2014 - 02.2021
- Managed flow of 50+ patients daily
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Addressed questions and concerns to educate patients on the collection process and procedures.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Documented specimen collection by initialing, dating, and noting collection times to ensure accurate tracking.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Organized phlebotomy cart with necessary supplies for efficient workflow.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed patient records for accuracy and completeness.
- Centrifuged blood samples according to clinical protocols.
- Fostered trust and camaraderie by establishing and maintaining positive relationships with patients, staff, and clinical personnel.
- Monitored patients for reactions and verified sample quality.
Education
Associate of Science - Phlebotomy, Medical Assistant, General Studies
Stevens Henager College
Orem, UTHigh School Diploma -
Mountain View High School
Orem, UTSkills
- Customer engagement
- Patient assistance
- Patient Education
- Patient Support
- Health Education
- Specimen handling
- Customer service
- Active Listening
- Equipment Maintenance
- Translation Support
Accomplishments
- Educated 17years phlebotomy on venipuncture and capillary puncture techniques.
- Maintained compliance with OSHA, HIPAA and CLIA standards.
- During the afghani refugee crisis in late 2021 completed 900 health screenings with accuracy and efficiency.
- Improved phlebotomy performance of medical assistant team through training.
Certification
- PT - Phlebotomy Technician
- Medical Assistant
- BLS CPR
Timeline
Phlebotomist
LabCorp
04.2025 - Current
Customer Experience Representative
ENTERPRISE RENT-A-CAR
05.2023 - Current
Phlebotomy Technician /Medical Assistant
State Of Utah- Health Clinis Of Utah
07.2021 - 04.2023
Phlebotomy Technician- IOP
PAML/ Labcorp
09.2014 - 02.2021
Associate of Science - Phlebotomy, Medical Assistant, General Studies
Stevens Henager College
High School Diploma -
Mountain View High School